Partner Success Director

About Abridge

Abridge, founded in 2018, is revolutionizing healthcare through its AI-powered platform that transforms patient-clinician conversations into structured clinical notes in real-time. Our enterprise-grade technology features deep EMR integrations and is the only platform mapping AI-generated summaries to ground truth for auditable verification. We are pioneers in generative AI for healthcare, setting industry standards for responsible AI deployment.

The Role

As a Partner Success Director at Abridge, you will own the relationship with your health system partners. You are the primary point of contact, building and maintaining strong executive, operational, and technical relationships. This is a high-touch, high-ownership role where you will go deep with a focused book of partners, delivering exceptional service, urgency, and strategic partnership.

What You'll Do

Partner Development

• Build and maintain strong relationships across health system partners, ensuring broad and deep engagement.
• Serve as the primary point of contact, providing clear, timely, and reliable communication.
• Act as a trusted advisor, offering strategic guidance to connect Abridge's capabilities with partner priorities.
• Analyze partner data (usage, adoption, growth potential) to identify opportunities and risks.
• Conduct executive business reviews, assessing performance and aligning on expansion opportunities.
• Collaborate with the sales team to identify and advance expansion opportunities, outlining goals and ROI.
• Track partner expansion metrics and contribute to revenue growth and retention targets.

Clinician Success

• Build trusted relationships with clinicians, understanding their workflows, pain points, and objectives.
• Provide guidance and best practices that improve clinician workflows, productivity, and patient outcomes.
• Deliver product training and onboarding support for optimal utilization.
• Proactively identify and address clinician concerns, collaborating with internal teams for timely resolutions.
• Monitor clinician satisfaction and adoption data, implementing targeted interventions.

Partner Advocacy

• Collaborate internally across sales, product, and other teams to drive partner growth and remove adoption barriers.
• Serve as the voice of the customer internally, sharing insights to drive product and service improvements.
• Contribute to the development of partner success resources and best practices.

What You'll Bring

• Proven experience in customer-facing roles (e.g., management consulting, enterprise SaaS, health system innovation).
• Strong understanding of the healthcare landscape and the challenges faced by health enterprises and clinicians.
• Strong problem-solving skills, with a proactive and results-oriented mindset.
• Ability to thrive in a high-touch relationship model.
• Excellent communication and interpersonal skills, with the ability to build trust at all levels.
• Technical aptitude and ability to communicate complex software solutions effectively.
• Genuine passion for Abridge's mission.
• Strong organizational and project management capabilities.

Why Work at Abridge?

Join a fast-paced, high-growth startup transforming healthcare delivery with generative AI. Our mission is to power deeper understanding in healthcare. We foster a culture of extreme ownership, where your contributions make a significant impact. You'll work alongside curious, high-achieving individuals in a supportive environment that prioritizes empathy, shared success, and continuous growth.

How We Take Care of Abridgers:

• Generous Time Off (14 paid holidays, flexible PTO).
• Comprehensive Health Plans (Medical, Dental, Vision).
• Generous HSA Contribution.
• Paid Parental Leave.
• Family Forming Benefits.
• 401(k) Matching.
• Personal Device Allowance.
• Pre-tax Benefits (FSA, Commuter Benefits).
• Lifestyle Wallet (for fitness, professional development, etc.).
• Mental Health Support.
• Sabbatical Leave (after 5 years).
• Competitive Compensation and Equity.

Equal Opportunity Employer

Abridge is an equal opportunity employer. We provide reasonable accommodations throughout the interview process. Please contact accommodations@abridge.com for assistance.