Travel Consultant

Company: Navan
Location: Portugal (Must reside in or be willing to relocate to Portugal)

About Navan

Navan's mission is to make travel seamless and empowering, allowing travelers to focus on their purpose. Our fast-growing Travel Experience team is at the forefront of this mission, directly supporting user travel needs and ensuring exceptional customer experiences.

What You'll Do

• Provide top-tier travel support via chat, calls, and emails.
• Maintain up-to-date knowledge on suppliers, destinations, and systems.
• Quickly assess customer needs, urgency, and preferences.
• Accurately handle hotel, flight, car, and rail bookings.
• Guide customers in using self-service options on the Navan platform and app.
• Respond promptly and meet Service Level Agreement (SLA) expectations.
• Adhere to company and customer policies, ensuring global compliance.
• Provide feedback to stakeholders on goal progress and key processes.
• Participate in team meetings on products, suppliers, and industry updates.
• Stay current on travel industry best practices.
• Maintain attendance, complete assigned training, and meet performance metrics.

What We're Looking For

• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory.
• Language: Fluency in English and Italian is mandatory.
• Customer Service: Background in contact center or customer-facing roles.
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce.
• Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM.
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues.
• Attitude: Empathetic, professional, and excellent verbal and written communication skills.

All applications must be submitted in English.

Impact

As a key member of the Travel Experience team, you'll have a direct impact on daily operations, traveler experiences, and product development by providing valuable feedback to our product, design, and engineering teams.