IT Operations Manager (m/f/d) - AI & Infrastructure

Company: prettyTELCO (for a client)
Focus: Telecommunications Industry

About prettyTELCO:
prettyTELCO differentiates itself by focusing on matching individuals who are not only technically qualified but also a perfect cultural fit for a company. We operate nationwide within the telecommunications sector, emphasizing a personal approach to thoroughly understand the needs of both companies and candidates. We believe in putting people first.

Aufgaben (Responsibilities):

• Provide technical leadership and strategic development for Workplace IT.
• Oversee the smooth operation of the entire IT infrastructure at our Ehingen (Donau) and Ulm locations.
• Operate, administer, and maintain our system landscapes.
• Independently analyze complex issues, identify root causes, and implement sustainable solutions.
• Operate, monitor, and manage APIs for AI services (Anthropic, OpenAI & Co.), including cost and access control.
• Implement, maintain, and integrate productive bot, agent, and RAG solutions (Azure AI Foundry) into the corporate IT.
• Ensure secure, GDPR-compliant AI usage, and provide consultation and training to relevant departments.
• Execute IT projects and establish standards and processes within the support function.

Qualifikation (Qualifications):

• Completed IT degree, IT vocational training (Fachinformatiker Systemintegration), or comparable qualification.
• Several years of practical experience in IT operations, including Microsoft 365 in a corporate environment and Microsoft Azure.
• Initial practical experience or strong interest in AI technologies, APIs, data processing, and AI-supported tools.
• Very good knowledge of Windows client operating systems, including installation, error analysis, policies, user profiles, drivers, and updates.
• Initial leadership experience or project management in an IT environment.
• Strong service orientation and a structured, self-reliant working style.
• Good German language skills (written and spoken).

Benefits:

• Opportunity to significantly shape a future infrastructure project in Southern Germany, managing Europe's largest municipal broadband network.
• A diverse role with high personal responsibility.
• Security through our collective agreement: attractive compensation, annual special payment, company pension plan, and annual performance bonus.
• Work-life balance: Flexible working hours and 30 days of annual leave.
• Hybrid work model: Three days in the office, two days remote.
• High-quality technical equipment provided.