Solutions Engineer

Company: Pindrop
Location: Remote, USA
Base Pay: $140,000 - $160,000 USD

About Pindrop

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026, Pindrop is backed by leading investors.

About the Role

Pindrop is redefining trust in the digital age. As a Solutions Engineer, you will own a portfolio of named accounts and be accountable for new ARR growth, net-new logo acquisition, and multi-year enterprise deals. You will act as a subject matter expert for Pindrop’s expanding portfolio of solutions, providing technical pre-sale support to sales teams.

What You'll Do

• Provide technical pre-sale support to sales teams to achieve assigned sales goals.
• Act as a subject matter expert for Pindrop’s solutions.
• Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments.
• Advise organizations on improvements to their IVR, call center, and fraud operational processes with the use of Pindrop technologies.
• Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment.
• Conduct product demonstrations and lead successful proof-of-value (POVs).
• Acquire and integrate industry and market knowledge related to the competitive landscape and emerging fraud risk trends.
• Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents.
• Respond to customer RFP/RFI/RFQ documents.
• Support product launch activities and assist with trade shows, conferences, and executive briefings.
• Cultivate and qualify new pipeline opportunities, track associated revenue to support financial forecasts.
• Work closely with Account Executives to develop territory and per-account strategies and accurately forecast technical opportunity details.

Who You Are

• You build trust with internal and external stakeholders and demonstrate sound judgment.
• You are highly persistent and solutions-oriented.
• You are passionate about joining an early-stage, high-growth company and operate with a strong growth mindset.
• You possess strong business and technical acumen and can clearly articulate solution value propositions.
• You are strategic by nature, yet willing to roll up your sleeves and dive into the details.
• You are resilient in the face of challenges, change, and ambiguity.
• You maintain an optimistic, positive outlook.
• You are resourceful, energized by uncovering and implementing innovative approaches.
• You take ownership, follow through on your commitments.
• You are nimble and adaptable as priorities evolve.

Your Skill-Set

• 7+ years of sales engineering experience, including ownership and closure of deals exceeding $1M.
• Demonstrated success in consultative selling for very large, complex enterprise engagements.
• Exceptional presentation and communication skills with strong executive presence.
• Deep technical background with extensive experience in Contact Center technology for large enterprises across Banking, Brokerage, Insurance, and Retail sectors.
• Solid understanding of APIs and their role in modern enterprise architectures.
• Hands-on experience with contact center solutions, including voice network design, authentication, WFM, call recording, fraud management, and enterprise speech processing.
• Proven ability to thrive in fast-paced, dynamic environments and solve complex technical challenges.
• Highly effective working in remote, distributed teams.
• A relentless self-starter who drives toward objectives while managing multiple priorities and strict deadlines.

Benefits

• Competitive compensation package, including RSUs.
• Remote-first environment.
• Unlimited Paid Time Off (PTO).
• Generous health and welfare plans.

Additional Information

Pindrop may use AI tools to help prioritize job applications for human review. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.

Pindrop is an Equal Opportunity Employer.