Customer Success Manager (m/f/d)

Location: [Location - Not Specified]
Employment Type: Full-time

Über Valuedesk

Valuedesk has developed the leading SaaS solution for Performance Management. Our software provides maximum transparency, consistency, and clarity for our customers' measures across their entire organization (nationally and internationally). We are proud to count customers across all industries and sizes, including global champions like Dr. Oetker, Phoenix Contact, and Körber.

About the Role

Do you want to not only maintain customer relationships but actively develop them and create real added value? Are you passionate about supporting companies in unlocking their full performance potential? Then become part of our Customer Success Team! With significant creative freedom, responsibility, exciting top-tier clients, and an innovative SaaS solution, you'll find a dynamic challenge in a growing company.

Deine neuen Aufgaben (Your New Tasks):

• Serve as the central point of contact for national/international clients, providing consulting and strategic development to ensure clients achieve their goals and remain successful long-term.
• Support decision-makers (program managers, department heads, management) to ensure our solution delivers maximum impact.
• Proactively identify opportunities and potential challenges in performance areas, developing tailored measures through regular performance and project management meetings.
• Conduct targeted training sessions and guide clients through implementation to ensure they fully leverage our solution's potential.
• Create audience-oriented dashboards and analyses for company performance management.
• Present new product features and plan their rollout with the client, focusing on increasing the solution's value.
• Identify opportunities for further developing customer relationships and optimizing licenses.

Das bringst Du mit (What You Bring):

• Minimum 3 years of professional experience as an Account Manager, Management Consultant, or in a similar advisory role, ideally in B2B SaaS.
• Extensive experience working with industrial clients and a solid background in optimizing cost and process structures.
• Strategic thinking, ability to analyze customer needs, and develop tailored solutions.
• Confident communication at the management level, with the ability to proactively inspire and retain clients.
• Proficiency with CRM systems (e.g., HubSpot) and other modern account management tools.
• Willingness to travel as needed.
• Good written and spoken German and English skills.

Unsere Benefits (Our Benefits):

• Hybrid work model with a focus on office presence (60/40).
• Flexible working hours for good work-life balance.
• Workation offering.
• Choice of work device (macOS or Windows).
• Mentoring and support from experienced colleagues.
• Generous further training program.
• Competitive salary (depending on experience and qualifications).
• Company pension plan.
• Attractive employee referral program.
• DB Job Ticket.
• Business Bike Leasing.
• Exclusive employee discount portal.

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