Parse Biosciences: Technical Application Scientist (TAS)

About Parse Biosciences

Parse Biosciences is a global life sciences company dedicated to accelerating progress in human health and scientific research. Our pioneering approach empowers researchers to perform single-cell sequencing with unprecedented scale and ease, enabling groundbreaking discoveries in areas such as cancer treatment, tissue repair, stem cell therapy, kidney and liver disease, brain development, and the immune system. Founded on technology from the University of Washington, Parse has raised over $100 million and is utilized by over 3,000 labs worldwide. Our product portfolio includes Evercode Whole Transcriptome, Evercode TCR, BCR, Gene Capture, and data analysis software.

The Position

As a Technical Application Scientist (TAS), you will be central to delivering a world-class customer experience, with a focus on technical troubleshooting and general platform inquiries. As a key member of the Application Support Team, you will assist in the development and continuous improvement of commercial processes and strive to ensure customer success. You will collaborate cross-functionally with Field Application Scientists (FAS), Bioinformatics Application Scientists (BAS), Research & Development, Sales, and Marketing teams to ensure cohesive and expeditious customer outreach.

Responsibilities

• Provide direct support to customer inquiries and global distributors regarding product information and troubleshooting within the global Application Support team.
• Log, manage, and report customer support inquiries through multiple channels (CRM, support platforms, email).
• Escalate and resolve customer troubleshooting cases to provide timely solutions for Field Application, R&D, Product Management, Manufacturing, and Sales teams.
• Act as the Voice of the Customer (VOC), distilling, quantifying, and representing customer feedback to internal teams to advocate for the user experience.
• Lead in-house and virtual technical product trainings for Sales and Support teams.
• Create educational and instructional content for customers and internal stakeholders.
• Stay current with advancements in single-cell genomics and report on market shifts to leadership.

Qualifications

• Minimum of a BA/BS in Chemistry, Biochemistry, Molecular Biology, or Genetics.
• Minimum of one (1) year of experience in a customer-facing role supporting genomics products.
• Experience with next-generation sequencing platforms, library preparation, cell culture, and RNA-Seq.
• Proactive and collaborative approach to problem-solving.
• Outstanding written and verbal communication skills, as well as excellent interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Proficiency with MS Office and Google Suite (Mail, Calendar), CRM (e.g., Hubspot, Salesforce), and ideally Monday.com (or similar project management tools).
• Knowledge of gene expression data analysis, analysis tools, and basic command line knowledge is highly desired.

Job Conditions

• This is a home office-based position requiring a reliable internet connection and suitable workspace.
• Regular communication and collaboration with customers and team members will occur virtually.
• Travel may be required occasionally for conferences, meetings, or training at the company headquarters in Seattle.
• This position requires extensive computer use.
• Ability to work in and around a laboratory environment when needed for training at HQ.

Equal Opportunity Employer

Parse Biosciences is an Equal Opportunity Employer. We do not use artificial intelligence or automated systems to screen job applications. Every application is reviewed by a member of our hiring team to ensure thoughtful and equitable hiring decisions.