Bilingual Customer Experience Specialist (French, Italian & English)

Mission:

At Too Good To Go, our mission is to inspire and empower everyone to fight food waste together. We aim to reduce the significant environmental impact of food waste, which accounts for 10% of global greenhouse gas emissions.

Product & Scale:

Too Good To Go operates the world's largest marketplace for surplus food, connecting food businesses with consumers to purchase meals at over 50% off retail value. We also provide educational tools, an end-to-end surplus food management solution, and advocate for policy changes. We have a community of 133 million registered users and over 261,000 active partners across 20 countries, having saved over 517 million meals and avoided more than 1.4M tonnes of CO2e.

Impact:

We are a certified B Corp social impact company recognized by Fast Company, World Changing Ideas, and TIME. We recently won Apple’s Cultural Impact Award.

The Role:

We are looking for an exceptional Bilingual Customer Experience Specialist (French, Italian & English) to join our Global team. This role is 100% remote within Portugal, with a fixed working schedule of Saturday through Wednesday.

Your Mission:

Reporting to the Customer Experience Team Lead, you will be the primary point of contact for our users and partners, providing efficient and friendly customer care to turn them into ambassadors for our movement against food waste.

Responsibilities:

• Serve as the main point of contact for users and partners, ensuring outstanding customer service via email, chat, and phone.
• Respond to inquiries through social media tools (Facebook, App Store, Play Store, Google Reviews).
• Handle priority situations with high care and proactively contact users and stores when necessary.
• Assist in building and implementing processes to encourage sustainable lifestyles through Too Good To Go.
• Act as a brand ambassador, inspiring customers towards more sustainable behavior.
• Communicate customer needs and motivations to internal teams locally and globally.
• Communicate in French, Italian, and English, utilizing translation tools for other languages as needed.

We are looking for:

• Experience in Customer Service or Account Management.
• Full written and verbal proficiency in French, Italian, and English.
• Exceptional communication skills with the ability to set a high standard.
• Experience working with CRMs such as Zendesk, Salesforce, Hubspot, or SAP.
• A team player who loves helping others, building positive relationships, and resolving conflicts.
• Detail-oriented individuals capable of staying focused through repetitive tasks.
• Previous experience in a marketplace, large platform, or the Food Industry is a bonus.

Our Values:

• We win together.
• We raise the bar.
• We keep it simple.
• We build a legacy.
• We care.

What we offer:

• A unique opportunity to work in a social impact company (certified B Corp) with tangible impact.
• Collaboration with an international community across 20 countries.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture.
• A strong, values-driven team culture.

Benefits:

• Flexible Work & Time Off: Fully remote work within Portugal, extra parental leave, additional days off, health insurance, and pension plans (subject to country of employment).
• Connection & Community: Regular social events, monthly free Surprise Bag, paid volunteer time, and Employee Resource Groups.

Hiring Process:

• Step 1: 30-minute video interview with Talent Acquisition.
• Step 2: 90-minute final panel interview and interactive test (live customer support simulation).

How to apply:

• Submit your CV and Cover Letter in English. Applications are only accepted through our platform.