Logistics Specialist - Too Good To Go Parcel

Our Mission

At Too Good To Go, we are driven by an ambitious mission: to inspire and empower everyone to fight food waste together. Globally, over one-third of all food produced is wasted, contributing significantly to environmental challenges like greenhouse gas emissions.

Our Product & Scale

Too Good To Go operates the world's largest marketplace for surplus food, connecting food businesses with consumers to purchase this food at a significant discount. We complement our app with educational tools, an end-to-end surplus food management solution, and advocacy for policy change. We've grown rapidly, with 133 million registered users and over 261,000 partners across 20 countries, collectively saving over 517 million meals and preventing more than 1.4 million tonnes of CO2e emissions. As a certified B Corp, we are recognized for our social impact by Fast Company, TIME, and Apple.

About Too Good To Go Parcel

Our "Too Good To Go Parcel" business is a transformative solution designed for food manufacturers to reduce waste and extract value from surplus food. We purchase products directly from manufacturers, curate them into "Too Good To Go Parcels," and offer them to our users at approximately 50% off retail value via our B2C marketplace. Customers can choose home delivery or local pickup, adding an element of surprise to their unboxing experience. This initiative helps manufacturers decrease their environmental impact, optimize revenue from saved food, and increase product visibility.

Your Mission

As a Logistics Specialist, you will be directly responsible for the daily execution, data integrity, and operational performance of logistics within your assigned market(s). Reporting to the Cluster Logistics Manager, you will serve as the primary, high-urgency contact for local 3PLs and last-mile carriers. Your core mission is to manage day-to-day market execution, ensuring seamless inbound and outbound flows, maintaining strict stock control, and enforcing partner SLAs to meet performance and cost-control targets.

Note: This is a 9-month fixed-term contract to cover paternity leave, with potential for transition to a permanent role.

Your Role & Responsibilities

3PL Performance & SLA Enforcement

• Act as the direct, day-to-day operational manager for all 3PL and last-mile activities in your market(s).
• Monitor partner capacity and performance daily to ensure exceptional execution and strict adherence to agreed SLAs.
• Own daily operations for your market(s), aligning with local Commercial, Planning, and CX teams.
• Resolve operational friction, transport delays, and warehouse bottlenecks with urgency, providing clear action plans, proactive updates, and escalating structural partner failures to the Cluster Logistics Manager.

End-to-End Operational Execution

• Manage daily inbound order flows, liaising with suppliers, freight forwarders, and 3PLs to ensure timely receipt of goods with minimal discrepancies.
• Deliver daily, accurate status reports to the local Commercial team.
• Map short-term capacity with 3PLs to seamlessly support our pick-to-order operating model.
• Ensure 3PLs strictly adhere to daily order cut-offs and picking schedules, providing clean, daily updates to the TGTG team.
• Own dispatch and delivery metrics for your market(s).
• Partner with last-mile carriers and CX to root-cause delivery failures, reduce customer contact/refund rates, and swiftly resolve logistics escalations.

Data Discipline & Financial Accountability

• Maintain flawless inventory data accuracy across master data, cycle counts, and daily/weekly/monthly stock reconciliations to support real-time pick-to-order demands.
• Minimize stock variance to prevent commercial disruption.
• Track, control, and approve/dispute supplier and logistics invoices to ensure on-time payment.
• Identify cost-saving opportunities.

Performance Reporting & Optimization

• Monitor daily logistics KPIs and compile accurate performance data for the Cluster Logistics Manager's weekly regional reports.
• Actively identify local process and tool bottlenecks, proposing and executing tactical improvements to streamline pick-to-order workflows with internal and external partners.

What We’re Looking For

Essential:

• Hands-on experience in e-commerce operations, supply chain, or retail logistics, with direct daily experience working with 3PLs and last-mile networks.
• Proven track record of owning daily operational metrics and holding external vendors accountable to strict timelines and performance SLAs.
• Prior exposure to fast-moving, high-velocity pick-to-order fulfillment or e-commerce warehouse operations.
• Strong analytical capability with extreme attention to detail; comfortable auditing high volumes of stock and invoice data.
• Exceptional organizational and communication skills, with the ability to confidently align external partners and internal teams (Commercial, Planning, Finance, CX) via Slack, email, and phone.
• Critical thinking, solutions-oriented, and proactive mindset.
• Full professional proficiency in both English and Spanish. Additional languages are a plus.

Desired:

• Experience working in an international setting, in a fast-paced environment.
• Practical experience executing workflows within ERP, WMS, TMS, and OMS systems.

Our Values

• We win together: We believe in a #oneteam approach to tackling food waste.
• We raise the bar: We continuously push for more, working smart, overcoming challenges, and elevating each other.
• We keep it simple: Our ambitions are bold, but our solutions are straightforward.
• We build a legacy: We are proud of the change we are driving.
• We care: We look out for each other and conduct business ethically.

Benefits

Flexible Work & Time Off

• Hybrid working from our offices, home, or abroad.
• Extra parental leave and days off beyond local legislation, with the option for an additional week of unpaid leave.
• Health insurance and pension plans (subject to country of employment).
• Additional days off for significant life events.

Connection & Community

• Regular social events (summer and winter parties).
• Coffee, snacks, and fully-equipped kitchens.
• Monthly free Surprise Bag to experience our community.
• Paid volunteer time through our Shareback volunteering program.
• Involvement in Employee Resource Groups (ERGs) like P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups.

How to Apply

We are passionate about recruitment and grateful for your interest. Please carefully review all information provided and explore our website and international media for a comprehensive overview of Too Good To Go.

• Submit your Resume and Cover letter in English.
• Applications are accepted only through our platform. Resumes and Cover Letters will not be accepted via email or LinkedIn direct messaging.

Application Process: Short video call with Talent Acquisition, followed by an interview with the hiring manager, a case study, and a final interview with the Head of Logistics.

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