Bilingual Customer Experience Specialist (French, Italian & English)

Our Mission

At Too Good To Go, our mission is to inspire and empower everyone to fight food waste together. Food waste has a significant environmental impact, contributing to 10% of global greenhouse gas emissions.

Our Product & Scale

Too Good To Go operates the world's largest marketplace for surplus food, connecting food businesses with consumers to buy and enjoy food at 50%+ off retail value. We also develop educational tools, offer an end-to-end surplus food management solution, and advocate for policy changes. We are growing rapidly, with 133 million registered users and over 261,000 partners across 20 countries, having saved over 517 million meals and avoided over 1.4 million tonnes of CO2e. We are a certified B Corp, recognized for our innovation and impact by Fast Company, TIME, and Apple.

About the Role

We are looking for an exceptional bilingual Customer Experience Specialist (French, Italian & English) to join our global team. This role is 100% remote within Portugal, with a fixed working schedule of Saturday through Wednesday.

Your Mission

Reporting directly to the Customer Experience Team Lead, you will be the primary point of contact for our users and partners, turning them into ambassadors for our mission. You will provide efficient and friendly customer care, inspiring and empowering them to take action against food waste and join our movement.

Responsibilities

• Serve as the main point of contact for users and partners, ensuring outstanding customer service via email, chat, and phone.
• Respond to inquiries across social media platforms (Facebook, App Store, Play Store, Google Reviews).
• Handle priority situations with utmost care and proactively contact users and stores when necessary.
• Assist in building and implementing processes to encourage, inspire, and empower partners and consumers to adopt sustainable lifestyles with Too Good To Go.
• Act as a brand ambassador in all customer communications, promoting sustainable behavior.
• Understand and communicate customer needs and motivations to internal local and global teams.
• Communicate in French, Italian, or English, utilizing translation tools for other languages as needed.

What We’re Looking For

• Experience in Customer Service or Account Management.
• Full written and verbal proficiency in French, Italian, and English.
• Exceptional communication skills, capable of setting a high standard for customer interaction.
• Experience working with CRMs such as Zendesk, Salesforce, Hubspot, or SAP.
• A team player who excels at helping others, building positive relationships, and resolving conflicts.
• Detail-oriented individuals who can maintain focus through repetitive tasks.
• Previous experience in a marketplace, large platform, or the food industry is a bonus.

Our Values

• We win together: We believe in a #oneteam approach to fighting food waste.
• We raise the bar: We continuously push for more, working smart, overcoming challenges, and elevating each other.
• We keep it simple: Our ambitions are bold, but our solutions are straightforward.
• We build a legacy: We are proud of the change we are driving.
• We care: We look out for each other and conduct business ethically.

What We Offer

• Impactful Work: A rare opportunity to work in a social impact company (certified B Corp) where you can see tangible results.
• Global Community: Work alongside an international community of users, partners, and over 1,350 colleagues across 20 countries united by the same mission.
• Growth: Personal and professional development opportunities in a fast-paced scale-up environment.
• Inclusive Culture: An environment where you can bring your authentic self to work.
• Values-Driven Team: A strong team culture where successes are celebrated and colleagues care for one another.

Benefits

Flexible Work & Time Off

• Fully remote work from anywhere in Portugal.
• Extra parental leave and days off beyond local legislation, with the option to take an additional week of unpaid leave.
• Health insurance and pension plans (subject to country of employment).
• Additional days off for significant life events.

Connection & Community

• Regular social events (summer and winter parties).
• Monthly free Surprise Bag to experience our community.
• Paid volunteer time through our Shareback volunteering program.
• Access to Employee Resource Groups (ERGs) such as Women in the Workplace, P.R.I.D.E., People of Colour, and Functionally Diverse Employee Resource Groups.

Hiring Process

• Step 1: 30-minute video interview with Talent Acquisition.
• Step 2: 90-minute final panel interview and interactive test, including a live customer support simulation.

How to Apply

We take recruitment seriously. Please read all information carefully and review our website and international media for a comprehensive overview.

• Submit your CV and Cover Letter in English.
• Applications are accepted only through our platform. CVs and Cover Letters will not be accepted via email or LinkedIn direct messaging.

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