Senior Manager, Research & Intelligence

Company: Harbor
Location: Remote

About Harbor

Harbor is a leading provider of expert services in strategy, legal technology, operations, and intelligence. With a globally integrated team of over 800 strategists, technologists, and specialists, we partner with law firms, corporations, and their law departments to deliver essential resources and invaluable insights. Anchored in deep knowledge, steadfast relationships, and mutual respect, we are dedicated to shaping the future of the legal industry and fostering enduring partnerships.

About the Role

Harbor is seeking a Senior Manager, Research & Intelligence to lead the delivery of high-quality legal, business, and competitive intelligence services for our clients. This role is responsible for overseeing research operations, managing team performance, and ensuring the delivery of accurate, timely, and actionable research outputs. The Senior Manager will also drive continuous improvement in research workflows, tools, and service delivery models, while supporting client engagements and internal strategic initiatives.

This is a remote position requiring effective work within a distributed, global team environment.

Responsibilities:

• Lead the delivery of legal, business, and competitive intelligence research across client engagements.
• Provide oversight on complex research requests and ensure high-quality, accurate outputs.
• Manage and prioritize incoming research workflows, ensuring timely completion.
• Continuously optimize research processes, including intake, triage, execution, and delivery.
• Monitor service performance and identify opportunities for efficiency and improvement.
• Oversee staffing, utilization, and workload allocation across research teams.
• Lead, coach, and develop research and intelligence professionals.
• Support recruitment, onboarding, and training programs.
• Partner with internal teams to align research services with technology, tools, and knowledge systems.
• Contribute to the development of new services, capabilities, and client solutions.

Qualifications:

• Significant experience in legal, business, or competitive intelligence research within a law firm or professional services environment.
• Proven experience managing research teams and overseeing service delivery.
• Strong knowledge of legal and business research tools (e.g., Westlaw, Lexis, Bloomberg, and other intelligence platforms).
• Experience managing multiple priorities and delivering under tight deadlines.
• Strong analytical, problem-solving, and communication skills.
• Demonstrated ability to improve processes and drive operational efficiency.
• Experience working in a client-facing or service delivery environment.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.