Customer Support Executive (3PM – 12AM Vietnam Time)

Customer Support Executive

Company: clearer.io

Location: Remote (Global)

Working Hours: 3:00 PM – 12:00 AM (Vietnam time), Monday to Friday

About Us

At clearer.io, we are reimagining ecommerce by enhancing search, discovery, and customer engagement through innovative apps. Our mission is to empower partners with tools that streamline operations, build trust, and drive sustainable growth, making ecommerce smarter, simpler, and more impactful.

Your Impact:

Customer Support Executives are vital to clearer.io's success. You will provide exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. As the first point of contact via live chat, you will assist customers swiftly and expertly, using logical thinking and in-depth platform knowledge.

What You'll Do:

• Efficiently respond to inquiries via live chat.
• Take full ownership of customer inquiries from initial chat to diagnosing problems and providing updates.
• Escalate complex issues to senior team members and developers by logging support tickets and following up.
• Create accurate instant set-ups via live chat, sharing articles, and creating snippets.
• Enhance support centers by identifying when articles need updating and reporting back to your lead.

What You'll Bring:

• Effective Communication: Clear written and spoken communication across various platforms.
• Multitasking Ability: Efficiently handle multiple tasks simultaneously.
• Logical and Quick Thinking: Approach problems with clear reasoning and think on your feet.
• Customer Experience Passion: Enthusiasm for enhancing customer experiences and exceeding expectations.
• Self-Motivation and Team Spirit: Eager to learn, driven to achieve, and thrive in collaboration.
• Fluency in English (written & spoken).

Why clearer.io?

• Simplicity: Clarity, purpose, and progress guide our work.
• Customers at the heart: We obsess over their needs to grow together.
• Purposeful progress: We take initiative and embrace bold thinking.
• Endless innovation: We refine, improve, and take meaningful action.
• Always open: We build trust through transparency and global collaboration.

Clear Benefits:

• 100% Remote Culture: Work from anywhere.
• Performance-based Year-End Bonus: Recognition and reward for contributions.
• Wellness Allowance: Support for physical and mental health activities.
• Time Off: 20 days/year, in addition to Vietnam holidays.
• MacBook Provided.
• Collaborative Events: Offline meet-ups, monthly gatherings, and year-end party.
• Continuous Learning: Technical and general workshops, online resources.
• Health and Wellness Benefits: Generali Health Care, annual check-up.
• International Exposure: Enhance expertise and English communication skills.