Product Specialist | Turnitin

Join Turnitin, a global leader in education integrity solutions for over 25 years. We partner with educators and institutions worldwide to develop learning integrity solutions that foster critical thinking. With over 16,000 institutions using our services in more than 185 countries, we are committed to protecting the value of authentic education.

We offer a remote-first culture that empowers you to work with purpose and accountability, supported by a comprehensive package prioritizing your well-being. Our diverse community is unified by a shared desire to make a difference in education.

Job Description

You will play a critical role in delivering world-class client support, responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The ideal candidate possesses strong problem-solving and communication skills, thrives in a fast-paced, team-oriented environment, and can manage multiple tasks simultaneously.

Responsibilities:

• Proactively support the Turnitin product line via email, phone, and live chat, ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

Qualifications

Essential:

• Bachelor’s degree or equivalent experience in a customer support role.
• Fluent spoken/written English.
• Proven customer service, technical support, or product support experience in a client-facing environment.
• Strong communication and interpersonal skills, with the ability to clearly explain complex concepts.
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Excellent computer skills.
• Knowledge of one or more Operating Systems (Windows, Mac, Linux).
• Experience with Learning Management Systems (e.g., Blackboard, Moodle, Canvas) in a professional setting.
• Good understanding of Microsoft Office products.
• Excellent planning and organizational skills.
• Ability to work with sensitive and confidential material and possess excellent judgment.

Desirable:

• Broad understanding of web technologies and Software as a Service (SaaS).
• Interest in technology and the internet (e.g., programming, building apps, or assembling hardware).
• Additional language skills (Spanish, Turkish, or Japanese).
• Demonstrated interest in technology (e.g., programming, building apps, hardware, or similar hands-on experience).

Additional Information

Total Rewards @ Turnitin

Beyond compensation, you’ll experience intrinsic rewards through making a positive impact on global education and thriving in a culture of humility, inclusivity, and collaboration. Our extrinsic rewards include generous time off, health and wellness programs, and a remote-first culture.

Our Mission: To ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values: Customer Centric, Passion for Learning, Integrity, Action & Ownership, One Team, Global Mindset.

Global Benefits: Remote First Culture, Health Care Coverage, Education Reimbursement, Competitive Paid Time Off, Self-Care Days, National Holidays, Founder Days, Paid Volunteer Time, Charitable contribution match, Monthly Wellness or Home Office Reimbursement, Access to Modern Health (mental health platform), Parental Leave, Retirement Plan with match/contribution (*varies by country).

We encourage you to apply if you meet the majority of the requirements. If you’re willing to learn and unleash your potential alongside us, join our team!