Senior Claims Risk and Governance Specialist | TAL

Join TAL, a leading life insurer with over 150 years of experience protecting Australians. Backed by Daiichi Life, we are driven by big ambitions and empower our team to create better products and services. We help millions of Australians live a life filled with choices, options, and freedoms. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities in a culture that values flexibility, well-being, and inclusivity.

Job Description

This role sits at the intersection of trust, innovation, and care within our Claims function. By strengthening operational risk and governance, you will embed confidence and integrity into how we reimagine claims, including the responsible use of AI and data-driven solutions. Your work will directly enable safer decisions, stronger outcomes, and sustainable change, supporting TAL’s purpose to protect people, not just policies.

In this role you will:

• Enable confident decision-making by delivering pragmatic, commercially balanced risk and compliance advice across Claims.
• Embed robust risk governance into Reimagine Claims initiatives, including AI and automated decisioning, from design through delivery.
• Strengthen control effectiveness by overseeing assurance, monitoring, and reporting across Claims and technology-enabled processes.
• Surface emerging risk insights by identifying themes and root causes from incidents, change activity, and transformation impacts.
• Ensure regulatory confidence through timely escalation and reporting of key risk and compliance exposures.
• Shape a strong risk culture by influencing stakeholders and championing responsible, compliant use of AI and data-driven capabilities.

Qualifications

• Practical risk or compliance experience and the ability to apply it to real-world business and transformation scenarios.
• Understanding of regulatory expectations (such as CPS230 and FAR) and the ability to translate them into meaningful, workable outcomes.
• Ability to assess and manage risk holistically, across operations, technology, and change, using sound judgment and analysis.
• Experience supporting strong control environments, including assurance activities within evolving or technology-enabled processes.
• Ability to navigate emerging risk areas, such as AI and automated decisioning, with curiosity, care, and a focus on responsible use.
• Ability to build trusted relationships by communicating clearly, working collaboratively, and influencing with integrity.
• Familiarity with AI governance principles and the risk considerations associated with automated or AI-assisted decisioning in a regulated financial services environment.

Additional Information

TAL is committed to inclusion and supporting the career growth of our diverse workforce. We are proud to be:

• An Inclusive Employer – Recognized as Employer of Choice for Gender Equality.
• Diversity Champions – Member of key diversity organizations.
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.

We welcome applications from people with diverse experiences, perspectives, and backgrounds. If you need adjustments during the recruitment process, please let our team know.

Everyone at TAL has a responsibility to do the right thing and is accountable for their actions. Risk management is everyone’s responsibility.