Claims Governance & Risk Specialist

Company: TAL
Location: Sydney, Melbourne, or Brisbane, Australia

For over 150 years, TAL has been protecting Australians as a leading life insurer. Backed by Daiichi Life, we are driven by ambition and a sense of purpose to deliver financial security and empower our employees to experiment, innovate, and create better products and services.

About the Role

As a Claims Governance & Risk Specialist, you will play a key role in strengthening TAL's claims function by embedding strong risk and governance practices. This role enables confident, consistent decision-making, supports proactive risk management, and drives continuous improvement to build trust with customers, employees, and regulators.

In this role you will:

• Provide risk and governance insights to enable compliant, commercially sound claims decisions.
• Identify and address risk trends, delivering recommendations to strengthen claims practices.
• Drive continuous improvement by partnering with stakeholders to uplift processes, controls, and training.
• Enhance complaints outcomes by analyzing trends and improving resolution approaches and capability.
• Lead regulatory and audit responses, ensuring high-quality outputs and timely issue remediation.
• Support the risk culture by helping teams identify, manage, and monitor risk and compliance effectively.

Qualifications

• Demonstrated experience in risk, compliance, or technical claims within a regulated environment.
• Strong understanding of life insurance frameworks, claims handling, and regulatory requirements.
• Ability to analyze problems and deliver practical solutions that improve processes and outcomes.
• Confident communicator who can translate technical concepts into clear, meaningful insights.
• Proven ability to influence stakeholders and build strong relationships across all levels.
• Collaborative team player with a proactive mindset and commitment to continuous improvement.

Additional Information

TAL is committed to inclusion and supporting the career growth of our diverse workforce. We welcome applications from people with diverse experiences, perspectives, and backgrounds.

• Inclusive Employer: Recognized for Gender Equality and Bronze Tier Status in the Australian Workplace Equality Index.
• Diversity Champions: Member of leading diversity organizations.
• Reconciliation Advocates: Committed to our Reconciliation Action Plan.

We offer flexible working options and well-being initiatives. As part of the recruitment process, various checks may be conducted, including Criminal History, Bankruptcy, Entitlement to Work, Regulatory, and Reference Checks.