IT Business Analyst

Company: 3Pillar Global

Location: Remote (Global team, remote-first approach)

About 3Pillar Global:
Embark on an exciting journey into product development with 3Pillar! We are crafting cutting-edge technologies that revolutionize industries. We offer a flexible work environment, a global team of top talent, a strong focus on well-being, and opportunities for accelerated career growth. As an equal opportunity employer, we value diversity and inclusion.

Key Responsibilities:

• Act as a liaison between the client's business organization and software delivery teams.
• Provide subject matter expertise to guide the development and implementation of business solutions.
• Lead and facilitate requirements gathering sessions, workshops, and interviews with stakeholders to accurately capture business needs, translating them into functional design specifications, user stories, use cases, and business process flows while ensuring alignment with project goals.
• Manage and prioritize requirements in collaboration with product management and other cross-functional teams.
• Adjust requirements based on timeline, complexity, and other business drivers.
• Work with business and technical teams to groom and prioritize work, ensuring effective communication and delivery of high-quality solutions.
• Define and document business dependencies and understand system intricacies for all integrated platforms.
• Analyze complex business processes, identify automation opportunities, and reengineer processes to improve automation potential.
• Perform data mapping and define integration aspects between platforms.
• Collaborate with project managers to plan and prioritize tasks, resources, and timelines for successful project delivery.
• Identify, document, track, and communicate risks, assumptions, issues, and decisions.
• Document assigned feature sets and work with Quality Assurance to validate system functionality and ensure developed functionality conforms to specifications.
• Lead User Acceptance Testing (UAT) sessions and ensure successful operational handoff for launched features.
• Stay up-to-date with industry trends, best practices, and emerging technologies relevant to business analysis.
• Work with a high level of independence and initiative, adjusting daily workloads to shift for competing business priorities, and completing assignments without undue supervision.
• Participate in status meetings and other leadership activities for the project.

Minimum Qualifications:

• Bachelor’s degree in Management Information Systems, Computer Science, Business, or related field, or equivalent professional experience.
• 10+ years of experience as an IT Business Analyst or other relevant experience.
• Knowledge of Web and Mobile based platforms and experience working with APIs.
• Experience with Agile/Scrum methodology.
• Experience in creating mockups, wireframes, and prototypes.
• Experience leading/facilitating requirement meetings during business requirement gathering sessions or design discussions.
• Knowledge of basic documentation software (Microsoft Word, Excel, PowerPoint).

Additional Experience Desired:

• Demonstrated project management skills.
• Previous hands-on quality assurance background with experience in full-cycle testing of functional requirements and managing requirements traceability.
• Scrum training and/or certifications.
• Certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (PMI Professional in Business Analysis) are a plus.
• Experience with Business Process Management (BPM) Solutions such as Macess is nice-to-have.

Knowledge, Skills and Abilities:

• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flowcharts.
• Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies.
• Proficient in using business analysis tools (Microsoft Visio, Excel, JIRA, Confluence, etc.).
• Excellent understanding of the organization’s goals and objectives.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Logical and efficient with keen attention to detail.
• Ability to conduct research into systems issues and products.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to handle multiple projects simultaneously and manage priorities effectively.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Strong critical thinking skills.
• Change Agent - Drives business process improvement and technology expansion.
• Self-Starter - Adapts to technology and business changes, takes initiative to learn new technologies and business processes.
• Excellent interpersonal skills to build strong relationships and collaborate with diverse teams.

Benefits:

• Medical Insurance benefits as per company policy.
• Life Insurance as per company policy.
• 15 days of paid vacation plus additional days based on tenure.
• Vacation bonus as per local law.
• Sick leave and paid holidays as per local law.
• Profit sharing as per local law.
• Paternity and maternity leave as per local law.
• Marriage, bereavement, and graduation leaves as per company policy.
• Christmas bonuses as per local law.
• Work from home allowance as per company policy.
• Punctuality and attendance bonuses as per company policy.
• Food tickets as per company policy.
• Direct deposit of payroll.
• Paid professional certifications.

Working for 3Pillar Global:

• Flexible work environment (remote-first approach).
• Part of a global team, learning from top talent worldwide.
• Focus on well-being (fitness, mental health plans, generous time off).
• Accelerated career growth and development opportunities.
• Equal opportunity employer committed to diversity.