IT Field Service Technician (m/f/d)

Are you on the move, enjoy working directly with clients on-site, and are passionate about modern IT technologies? Join our team as an IT Field Service Technician!

We are seeking motivated IT Field Service Technicians (m/f/d) to support our clients with 1st and 2nd level support. Whether you're a career starter, career changer, or an experienced IT professional, we value your motivation, customer orientation, and willingness to take responsibility.

About the Role

As an IT Field Service Technician, you will be the primary point of contact for our clients, providing on-site and remote support for their IT infrastructure. You will be responsible for the installation, configuration, and troubleshooting of hardware and software.

Responsibilities

• Support our clients on-site and remotely during service calls.
• Handle service requests and resolve issues within the Microsoft Client, Server, and Network environment.
• Install, configure, and commission PCs, notebooks, printers, mobile devices, and peripherals.
• Perform hardware replacements, new installations, rollouts, migrations, and IT relocations.
• Set up and commission new IT workstations.
• Analyze and resolve hardware and software problems.
• Assist with the administration of Microsoft 365 and Azure environments.
• Provide support for network, server, and infrastructure topics.
• Document all activities in the ticketing system.
• Serve as the on-site technical contact for clients.

Qualifications

• Completed IT training, retraining, degree, or comparable practical experience.
• Career changers with technical affinity and IT passion are explicitly welcome.
• Career starters are encouraged – motivation, willingness to learn, and initiative are more important than extensive experience.
• Basic to good knowledge of Microsoft Windows client operating systems, Microsoft 365, hardware, and networks.
• Knowledge in Microsoft Server, Active Directory, or Azure is a plus.
• Interest in modern IT infrastructures, networks, and cloud technologies.
• High degree of customer orientation and communication skills.
• Ability to work independently and goal-oriented.
• Team player with an interest in new technologies.
• Valid driver's license Class B (required).
• Willingness to travel within the region.
• Good written and spoken German and English skills.

Benefits

• Flexible working hours.
• 40-hour work week.
• Hybrid work possible.
• State-of-the-art work equipment.
• Company mobile phone.
• Company laptop.
• Costs covered for relevant certifications and further training.
• Exciting client projects with current technologies.
• Flat hierarchies and short decision-making processes.
• Free drinks.
• Free parking.
• Collegial and appreciative work environment.
• Structured onboarding and support from experienced colleagues.
• Long-term perspective in a successful and growing company.

Whether you are a career starter, career changer, or an experienced technician – if you enjoy IT, like working with people, and want to grow with us, we look forward to receiving your application.

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