IT Service Technician (m/f/d)

Are you passionate about IT, enjoy working with people, and want to solve technical challenges? Join our team as an IT Service Technician!

We are looking for motivated IT Service Technicians (m/f/d) for 1st, 2nd, and 3rd level support. Whether you're a career starter, career changer, or an experienced IT professional, your motivation, commitment, and willingness to develop are most important to us.

About the Role

As an IT Service Technician, you will provide comprehensive support to our clients, addressing issues and service requests across multiple support levels. You will be responsible for the analysis, troubleshooting, and resolution of hardware, software, and network problems within the Microsoft ecosystem.

Responsibilities

• Handle issues and service requests in 1st, 2nd, and 3rd level support.
• Analyze and resolve hardware and software problems in the Microsoft environment.
• Install, configure, and commission clients, notebooks, printers, and peripherals.
• Perform rollouts, migrations, and IT relocations.
• Install and commission new IT workstations and infrastructure components.
• Administer and support Microsoft Windows client and server systems.
• Assist with the support of Microsoft 365 and Azure environments.
• Analyze and resolve network issues in LAN, WAN, and WLAN environments.
• Participate in IT projects, modernizations, and infrastructure measures.
• Document activities and maintain work orders in the ticketing system.
• Serve as the direct contact for our clients, both on-site and remotely.

Qualifications

For 1st Level Support:

• Initial IT knowledge through training, retraining, studies, internships, or private projects.
• Enjoy interacting with customers and addressing technical questions.
• Basic knowledge of Microsoft Windows, hardware, and networks.
• High willingness to learn and motivation.

For 2nd Level Support:

• Good knowledge of the Microsoft environment.
• Experience in fault analysis and troubleshooting.
• Knowledge of Microsoft 365, Active Directory, networks, or server systems.
• Independent and solution-oriented work style.

For 3rd Level Support:

• In-depth knowledge of Microsoft Server, networks, virtualization, security, and/or Microsoft Azure.
• Experience with migrations, implementations, and complex IT projects.
• Analytical thinking and structured problem-solving skills.

What's Important to Us:

• Completed IT training, retraining, degree, or comparable practical experience.
• Career changers with technical affinity and IT passion are explicitly welcome.
• Career starters are given a chance – motivation, willingness to learn, and initiative are more important than extensive experience.
• High degree of customer orientation and communication skills.
• Ability to work independently and goal-oriented.
• Team player with an interest in new technologies.
• Valid driver's license Class B (required).
• Good written and spoken German and English skills.

If you fit multiple areas, that's perfect! We welcome both specialists and generalists who can cover multiple support levels and technologies.

Benefits

• Flexible working hours.
• 40-hour work week.
• Hybrid work possible.
• State-of-the-art work equipment.
• Company mobile phone.
• Company laptop.
• Costs covered for relevant certifications and further training.
• Exciting client projects with current technologies.
• Flat hierarchies and short decision-making processes.
• Free drinks.
• Free parking.
• Collegial and appreciative work environment.
• Structured onboarding and support from experienced colleagues.
• Long-term perspective in a successful and growing company.

We look forward to receiving your application!

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