Collections Manager

Company: Fresh Prints
Location: Work From Home / Remote
Working Hours: 7:00 AM - 4:00 PM EST (US Timings), Monday to Friday

About the Role:
Fresh Prints, a New York-based custom apparel company, is seeking a Collections Manager to join its high-performing Finance Team. This critical, high-impact role focuses on managing and enhancing the receivables function to drive revenue realization and ensure strong cash flow discipline. You will own collections performance, build scalable processes, and lead a team responsible for efficiently and professionally recovering outstanding payments.

What You’ll Do:

• Lead and manage a team of 2–5 Collections Associates.
• Own end-to-end collections operations, including inbound & outbound follow-ups, payment tracking, and dispute resolution.
• Drive improvements by setting, tracking, and optimizing team performance metrics.
• Manage customer and vendor communication for payment recovery.
• Handle escalations and resolve complex or sensitive cases.
• Build and improve collections workflows, systems, and SOPs.
• Collaborate cross-functionally with Finance, Sales, and Operations.
• Ensure accurate reporting of daily, weekly, and monthly collections data.

Requirements:

• Must-Have:
• 3+ years of experience in Finance, Collections, Accounts Receivable, or Operations/Project Management in fast-paced environments.
• 2+ years of experience managing a team (ideally 2 to 5 people).
• Excellent communication skills and proficiency in English (written and verbal, especially for difficult conversations).
• Strong data orientation (Excel, dashboards, tracking metrics).
• Ability to define and track key metrics (e.g., Collections efficiency, Agent productivity, Call volume and conversion).
• Proven ability to improve processes or workflows.
• Strong ownership and execution mindset.
• Ability to make decisions independently and move fast.
• Nice-to-Have:
• Experience in B2C collections or high-volume customer operations.
• Exposure to CRM or ticketing tools.
• Experience implementing or improving collections tools.
• Background in finance, revenue operations, or customer success.

Success in this Role Looks Like:

• Improved collections % and recovery timelines.
• Clear visibility into metrics and performance.
• Scalable, efficient collections processes.

Benefits:

• Competitive monthly salary, depending on experience.
• A 2-month paid Sabbatical for eligible employees after demonstrating long-term commitment.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.