Director of IT

Company: Charlie Health
Location: New York City, NY (In-Office, 4 days/week)
Base Pay: $200,000 - $250,000 per year + equity

Why Charlie Health?
Charlie Health is dedicated to connecting individuals with life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection, aiming to expand access and improve outcomes for those facing mental health conditions, substance use disorders, and eating disorders. As a rapidly growing organization, we are redefining behavioral health treatment and seeking passionate professionals to join our mission.

About the Role:
The Director of IT leads all IT operations, including Service Delivery, Engineering, and Asset Management, focused on scaling a high-performing IT function to support a distributed workforce and over 4,000 endpoints. This leadership role emphasizes execution, systems design, and operational excellence, positioning IT as a product-driven function. You will own the integration of AI into business operations, identify high-impact use cases, deploy automation, and embed AI into core workflows. This role is also accountable for the IT build-out of the New York headquarters and ongoing support of both NYC and Nashville offices.

Responsibilities:

• Lead IT Service Delivery, IT Engineering, and IT Asset Management using ITIL and Agile operating models.
• Develop and execute an annual IT roadmap with quarterly OKRs aligned to business priorities.
• Produce monthly business reports using data and service metrics to track progress and drive operational excellence.
• Own core platforms including Atlassian, Google Workspace, Okta, Jamf, and Intune, and drive SaaS integrations.
• Partner with Engineering on AWS, Azure, and GCP to ensure secure, scalable operations aligned with Zero Trust.
• Define and execute an AI and automation roadmap to improve IT and business workflows.
• Ensure IT operations meet HIPAA and other compliance requirements and support audit readiness.
• Lead IT delivery for office infrastructure, including NYC build-out and multi-site operations.
• Manage IT budget, vendor relationships, and cost optimization.

Requirements:

• 10+ years of IT experience with at least 4 years in a leadership role.
• Proven experience leading IT operations in a high-growth environment.
• Deep expertise with Google Workspace, Okta, Atlassian (Jira, JSM, Confluence), and IT platforms.
• Strong working knowledge of IT and Agile operating models (Scrum, ITIL).
• Demonstrated experience implementing process automation or AI-driven solutions.
• Experience managing cross-functional stakeholders and delivering large-scale initiatives.
• Experience in healthcare or other regulated environments is a plus.
• Able to work a hybrid schedule: 4 days/week in the NYC office, located within a 75-minute commute.

Benefits:

• Comprehensive benefits package for full-time, exempt employees.
• Competitive base pay ($200,000 - $250,000 per year) + equity.

Our Values: Connection, Congruence, Commitment.

Charlie Health is an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Please be cautious of recruitment fraud. All official communications will come from @charliehealth.com email addresses. Charlie Health will never ask you to pay a fee or download software as part of the interview process.