Manager, Social Media & Search Technology

Global Digital Engagement (GDE) Vendor & Platform Operations Lead

Company: New Era Technology
Location: Indianapolis, IN (Hybrid)
Pay Range: $91—$91 USD

About New Era Technology

At New Era Technology, 'People First' is our guiding principle. With over 3,000 global professionals, we cultivate a workplace where every individual feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information through scalable, end-to-end technology solutions. We foster a team-oriented culture that prioritizes personal and professional development, offering continuous training and competitive benefits.

About the Role

The Global Digital Engagement (GDE) team is responsible for the technology stack powering a pharma company's social media presence across 40+ countries. This role focuses on vendor and platform operations, AI-enabled workflow enablement, and cross-functional compliance coordination for the social media and search technology portfolio. You will be a key individual contributor on a high-impact team managing platforms like Sprinklr, Meta, LinkedIn, TikTok, YouTube, Reddit, Pinterest, Google, BING, and AI/automation vendors (Zamp.ai, Quid AI, Tubular Labs, Synthesia).

Reporting Structure

Reports to the Practice Area Manager – Agency Services.

Primary Duties

Vendor Management & Platform Operations

• Own day-to-day vendor relationships and contract lifecycle management for social media and search technology vendors.
• Coordinate vendor onboarding, renewals, compliance reviews, and escalations with Procurement, Legal, and Information Security.
• Manage platform access provisioning, user administration, and governance across social media, search tools, and native social platforms.
• Support tool configuration, dashboard setups, and operational workflows in coordination with business partners.

Compliance & Cross-Functional Coordination

• Lead cross-functional compliance workflows including Security Assessment Evaluations (SAEs), Supplier Privacy Standards (SPS), Standard Contractual Clauses (SCCs), and related regulatory documentation.
• Partner with Legal, Privacy, Information Security, and Procurement to ensure all social media and search tools meet enterprise compliance standards.
• Manage CAPA (Corrective and Preventive Action) reporting and remediation tracking for the social media and search technology stack.

AI & Automation Enablement

• Support the AI and Automation workstream for GDE, including portfolio intake, use case validation, and pilot coordination.
• Assist with integration touchpoints across different tools and other AI-enabled content and distribution tools.
• Help build and maintain the AI portfolio management framework, tracking productivity gains and adoption metrics.

Brand Launch & Account Operations

• Support social media account creation, platform setup, and launch readiness for new brand and product launches.
• Maintain operational documentation, SOPs, and playbooks for account provisioning and platform workflows.

Competencies

• Strong organizational skills and ability to manage multiple concurrent workstreams.
• Effective communication skills for working across technical, legal, and business stakeholders.
• Ability to operate at the intersection of social media, AI, and enterprise compliance.
• High autonomy to own entire workstreams.

Qualifications

Required Education:

• Bachelor’s degree in Information Technology, Marketing Technology, Business, or a related field.

Required Experience:

• At least 5 years of relevant experience in technology operations, vendor management, or MarTech platforms.
• Familiarity with social media platforms and/or social media management tools.
• Familiarity with search platforms and/or search management tools.

Preferred Experience:

• Experience with enterprise SaaS vendor management (contracts, onboarding, compliance coordination).
• Experience in pharmaceutical or regulated industry technology environments.
• Experience with compliance frameworks.
• Sprinklr experience.
• Familiarity with AI/ML tools, automation workflows, or generative AI platforms.
• Digital Marketing knowledge.

Work Environment

• Hybrid professional office environment in Indianapolis, IN.
• Exposure to cutting-edge AI integration in a highly regulated pharmaceutical environment.

Physical Demands

Regular use of hands and fingers to operate computer equipment, hearing and understanding spoken communications, and the ability to see and read computer screens and documents are required.

Expected Hours of Work

Normal business hours, Monday through Friday.

Travel

Potential for travel to company headquarters for workshops on an annual or biannual basis.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This description is not exhaustive and duties may change.