Engineering Manager, Core Platform

Engineering Manager, Core Platform

Company: Charlie Health
Location: NYC (Hybrid - 4 days/week onsite for those within 75-min commute), or Remote (requires quarterly travel to NYC HQ)
Compensation: Base Salary $185,000 - $265,000 + Annual Bonus + Equity

Why Charlie Health?

Charlie Health is dedicated to changing the landscape of behavioral healthcare by connecting people to life-saving treatment. We provide personalized, virtual care for individuals with complex needs, addressing barriers like limited options and long wait times. Our mission is to expand access to meaningful care and drive better outcomes from home. As a rapidly growing organization, we are seeking passionate professionals to redefine behavioral health treatment and help more people access the care they deserve.

About the Role

As the Engineering Manager for the Core Platform team, you will lead a team of Platform Engineers, driving execution and fostering a culture of trust, empathy, and technical excellence. The Core Platform team is responsible for enhancing developer productivity, AI tooling, observability, shared services, and code quality within our core systems. Your work will directly impact our ability to deliver solutions to patients efficiently. You will provide structured execution, clear prioritization, and alignment with business needs. As a hands-on leader, you will manage sprint ceremonies, roadmap planning, mentorship, blocker removal, technical contributions, and cultivate a culture of execution and continuous improvement. You will partner with leaders across Engineering, Data, and ML teams to define the vision for our Core Platform.

Responsibilities

• Manage and mentor a growing team of Platform Engineers, fostering technical excellence, accountability, and continuous improvement.
• Lead execution, ensuring the team delivers high-quality, reliable solutions aligned with business priorities, including managing sprint ceremonies and roadmapping.
• Own the team’s roadmap, balancing near-term developer pain with long-term architectural investments.
• Hire and develop a high-performing team through strong onboarding, coaching, and performance management.
• Build and maintain shared application capabilities, including libraries, services, frameworks, and internal tooling.
• Establish clear platform boundaries and contracts to avoid service sprawl and reduce cognitive load for product teams.
• Measure impact using outcomes like developer velocity, onboarding time, reliability, codebase health, and platform adoption.
• Identify bottlenecks and implement improvements to team workflows, tools, and development practices.
• Work with Product and Engineering to sequence and deliver incremental architectural improvements without impacting feature development.
• Own AI tooling adoption and best practices across Engineering.

Requirements

• 2+ years managing and mentoring Platform Engineers, with a focus on execution and delivery; 6+ years of total engineering experience.
• Proven ability to drive team operations, including sprint ceremonies, roadmap planning, and prioritization.
• Proficiency in one or more programming languages (Python preferred), with the ability to guide and review technical work.
• Experience as an effective cross-functional partner with Product, Engineering, Machine Learning, and Analytics, aligning work with business goals.
• Clear, concise communicator capable of translating complex technical concepts for non-technical stakeholders.
• Comfort navigating ambiguity, breaking down complex problems, and driving iterative solutions.
• Committed people leader with a history of coaching talent and fostering a high-performance, inclusive team culture.
• Travel: Requires travel to NYC headquarters once per quarter.
• Onsite Expectation: Candidates located within a 75-minute commute of our NYC office are expected to work onsite 4 days/week.

Nice to Haves

• Experience leading a Core Services or Developer Experience team.
• Familiarity with SPACE and DORA metrics.
• Experience measuring AI developer tooling impact.

Benefits

• Comprehensive benefits package for all full-time, exempt employees.
• Compensation: Base Salary $185,000 - $265,000, Annual Bonus, Equity.

Note: Pay is determined individually based on location, experience, expertise, internal pay equity, and other relevant factors. Total compensation may include stock options and other benefits. Charlie Health is an Equal Opportunity Employer committed to a diverse and inclusive environment. Be cautious of recruitment fraud; all official communications will come from @charliehealth.com email addresses.