Product Specialist - Turnitin

Company: Turnitin
Location: Remote-First Culture

About Turnitin

Turnitin is a global leader in education technology, empowering educators and institutions worldwide for over 25 years. Our innovative solutions, including Turnitin Feedback Studio, Gradescope, and ExamSoft, promote academic integrity and enhance learning outcomes. We operate in over 185 countries, with a diverse community united by a shared mission to make a difference in education. Experience a remote-first culture that prioritizes your well-being and empowers you to work with purpose and accountability.

About the Role

We are seeking an enthusiastic and self-motivated Product Specialist to join our team. You will play a critical role in delivering world-class client support by responding to technical and non-technical customer queries. This role is ideal for individuals with a technical or customer support background who possess strong problem-solving and communication skills. You will thrive in a fast-paced, team-oriented environment, managing multiple tasks simultaneously.

Responsibilities

• Proactively support the Turnitin product line via email, and occasionally phone and live chat, ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues and releases.
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation for the product line.
• Support other strategic initiatives as needed.

Essential Qualifications

• Bachelor’s degree or equivalent experience in a customer support role.
• Fluent spoken and written English.
• Proven customer service, technical support, or product support experience in a client-facing environment.
• Strong communication and interpersonal skills, with the ability to explain complex concepts clearly.
• Ability to work effectively in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Excellent computer skills.
• Knowledge of one or more of the following Operating Systems: Windows, Mac, Linux.
• Experience with Learning Management Systems (e.g., Blackboard, Moodle, Canvas) in a professional setting.
• Good understanding of Microsoft Office products.
• Excellent planning and organizational skills.
• Ability to handle sensitive and confidential material with excellent judgment.

Desirable Qualifications

• Broad understanding of web technologies and Software as a Service (SaaS).
• Interest in technology and the internet (e.g., programming, building apps, assembling hardware).
• Additional language skills (Spanish, Turkish, or Japanese).

Total Rewards @ Turnitin

At Turnitin, we offer a comprehensive Total Rewards package that extends beyond compensation. You'll receive intrinsic rewards from making a positive impact on global education and extrinsic rewards including generous time off, health and wellness programs, and a remote-first culture. Our values of Customer Centricity, Passion for Learning, Integrity, Action & Ownership, One Team, and Global Mindset guide our collaborative and inclusive environment.

Global Benefits

• Remote First Culture
• Health Care Coverage (varies by country)
• Education Reimbursement (varies by country)
• Competitive Paid Time Off
• Self-Care Days
• National Holidays (varies by country)
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time (varies by country)
• Charitable contribution match (varies by country)
• Monthly Wellness or Home Office Reimbursement (varies by country)
• Access to Modern Health (mental health platform)
• Parental Leave (varies by country)
• Retirement Plan with match/contribution (varies by country)

A Note on Qualifications

We encourage you to apply even if you don't meet 100% of the listed criteria. We believe in continuous learning and growth, and we value a willingness to learn and unleash your potential with us.