Director of Globalization

Company: Toast
Location: (Implicitly global, with focus on scaling)

About Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, enabling owners to operate, increase sales, engage customers, and keep employees happy. As we accelerate our global expansion, we are seeking a highly strategic and operationally rigorous Director of Globalization to own the strategy, platform, and execution for scaling Toast to 10+ global languages.

About the Role

This leadership role, within our International Engineering organization, blends operational execution with technical platform enablement. You will transform globalization from a manual service into a seamless, productized capability by architecting automated pipelines, tooling, and AI-driven workflows that empower decentralized engineering and product teams to deploy localized experiences natively with minimal friction.

A Day in the Life (Responsibilities)

• Improve operational playbooks, automated systems, and localization frameworks to rapidly scale Toast’s product UX, marketing collateral, and legal assets across 10+ languages with zero friction.
• Lead a team of localization program managers, defining direction, operating models, and performance standards.
• Define requirements for internal tooling, APIs, Translation Management Systems (TMS), and CI/CD localization pipelines to enable product teams to build globally ready features seamlessly.
• Design and implement LLM and AI-translation workflows to automate high-volume translation, automated quality assurance (LQA), and cost-efficient scaling.
• Partner deeply with Product, Marketing, Customer Enablement, Engineering, and Design to evangelize internationalization best practices, reduce delivery bottlenecks, and ensure high internal adoption of globalization workflows.
• Oversee the global vendor strategy, managing Language Service Providers and translation technology vendors against rigorous quality, speed, and cost SLAs.
• Serve as the centralized authority bridging R&D with G&A teams (Legal, Marketing, Customer Enablement, Go-To-Market) to streamline contract, collateral, and product translation pipelines.

What You’ll Need to Thrive (Requirements)

• Proven leadership experience in technical program management, platform operations, or engineering within globalization and localization at a hyper-growth SaaS platform.
• Direct experience scaling a product ecosystem from its home country into a highly complex, multi-language global footprint.
• Strong understanding of continuous localization infrastructure, string management workflows, asset repositories, and modern TMS integration.
• Practical experience deploying AI/ML, Large Language Models (LLMs), or advanced machine translation (MT) workflows to optimize operational scale and quality.
• Ability to communicate effectively with developers, product managers, Marketing, and Customer Enablement teams.
• Experience managing large-scale external vendor budgets, contract negotiations, and multi-region LSP performance metrics.

AI at Toast

We embrace learning new AI tools to build faster, more independently, and with higher quality. These tools are provided across all disciplines, empowering our teams to drive real value.

Our Total Rewards Philosophy

We offer competitive compensation and benefits programs designed to attract, retain, and motivate top talent. Our package supports a healthy lifestyle with the flexibility to meet changing needs. Learn more at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

AI tools support our recruiters and interviewers with tasks like note-taking and summarization, allowing them to focus fully on your conversation. All hiring decisions are made by people.

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast.

Diversity, Equity, and Inclusion

DEI is fundamental to our success. We embrace diversity with authenticity, inclusivity, respect, and humility, creating equitable opportunities for all.

We Thrive Together

Our hybrid work model fosters connection as we work together to empower the hospitality community. Learn more: https://careers.toasttab.com/locations-toast.

Application Accessibility

Toast is committed to an accessible and inclusive hiring process. If you need an accommodation, please contact candidateaccommodations@toasttab.com.