Document Support Engineer

Support Engineer, Documents Platform

Company: Coalition
Location: Remote
Position Type: Full-time

About Coalition

Coalition is a leading Active Insurance provider that merges comprehensive insurance coverage with innovative cybersecurity tools to help businesses manage and mitigate digital risks before they strike. Founded in 2017, Coalition empowers businesses to proactively protect themselves from cyber threats.

About the Role

The Documents Platform team at Coalition is responsible for the creation, storage, and analysis of insurance documents, enabling the transformation of raw data into actionable intelligence. As a Support Engineer, you will work closely with Software Engineers, Product Managers, and Underwriters to build and maintain document templates (policies, quotes, binders, endorsements, notices). This role offers a flexible growth path towards software engineering or project management, allowing you to deepen technical skills and develop leadership capabilities.

Responsibilities

• Own the end-to-end lifecycle of document templates: From design and implementation through testing, rollout, and ongoing maintenance for all insurance lines.
• Translate insurance product requirements into reusable, schema-driven templates: Collaborate with software engineers, product managers, underwriters, and other business partners to ensure accuracy, compliance, and alignment with product intent.
• Develop, debug, and optimize document templates: Diagnose and resolve data-mapping issues, layout bugs, and performance problems in collaboration with the engineering team.
• Maintain high standards for document quality and stability: Write and execute test plans, validate outputs, and prevent regressions.
• Triage, prioritize, and resolve document-related requests and incidents: Utilize tools like Jira for workload management, status communication, and expectation setting.
• Continuously improve templating tools and processes: Partner with Software Engineers to enhance the speed and safety of template development.
• Act as a subject-matter expert: Provide guidance on document behavior and configuration, document best practices, and mentor peers.
• Collaborate across teams and time zones: Support document maintenance, launches, migrations, and experiments.

Skills and Qualifications

• Required:
• Strong passion for problem-solving and debugging in systems involving data, logic, and layout.
• Experience in at least one scripting or programming language (e.g., Python, Go, JavaScript), including comfort reading and modifying existing code.
• Comfort with or interest in learning HTML and templating technologies (e.g., Jinja), with a willingness to work hands-on with production templates.
• Familiarity with structured data formats (e.g., JSON) and mapping data into templates or configurations.
• Ability to manage multiple requests and projects simultaneously, using tools like Jira for organization and communication.
• Strong collaboration skills with cross-functional teams in a fast-paced environment.
• High attention to detail and commitment to quality in customer-facing documents.
• Eagerness to learn and grow technical expertise and domain knowledge.
• Bonus Points:
• Experience with document management or templating systems.
• Experience with project management.

Compensation

The US base salary range for this position is $63,800/year to $94,050/year, depending on geographic market and candidate qualifications. The salary range is subject to change.

Perks

• 100% medical, dental, and vision coverage.
• Flexible PTO policy.
• Annual home office stipend and WeWork access.
• Mental & physical health wellness programs.
• Competitive compensation and opportunities for advancement.

Why Coalition?

Join a remote-first, inclusive culture focused on the mission to Protect the Unprotected. We foster trust, ownership, and collaboration to protect businesses from digital risk. Coalition's growth is driven by addressing real-world problems while upholding values of character, humility, responsibility, purpose, authenticity, and inclusion.