Senior Solutions Engineer

Senior Solutions Engineering

Company: Remote
Location: Flexible (Multiple Time Zones)
Salary Range: €80,000 - €120,000 EUR

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and a future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. We encourage every member to bring their talents, experiences, and culture to help us build the best-in-class HR platform.

The Position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Solutions Engineer within our Remote Build organization. As Remote expands its business, our customers and partners have increasingly complex pre-sales and implementation needs. In this role, you will be responsible for building and scaling Remote Build’s solutions engineering function, ensuring high-quality technical discovery, strong commercial outcomes, and tight alignment with Remote’s product vision — including architecting and implementing AI agent workflows that help customers and internal teams automate and scale how work gets done.

What This Job Can Offer You:

• Direct ownership of a critical growth lever: scaling technical pre-sales and implementation support through a high-performing solutions engineering team.
• The opportunity to shape Remote Build’s product and engineering strategy, operating model, and standards.
• A chance to build foundational programs (enablement, tooling, playbooks) that will scale across the organization.
• Meaningful cross-functional work with Sales, Engineering, Solution Architecture, Product, Partnerships, CX, and Legal.

What You Will Be Doing:

Build and Scale a Solutions Engineering Function:

• Define role profiles and coverage model (segments, regions, product lines).
• Establish a repeatable technical discovery and solution design process.
• Set clear engagement models, roles/responsibilities, and success metrics.

Own Executive Relationships:

• Manage executive relationships with key customer and internal stakeholders, with accountability for:
• Commercial impact (deal support, win rates, cycle time reduction, revenue influence).
• Technical quality (solution accuracy, implementation readiness, customer satisfaction, escalations, continuous improvement).
• Alignment to product vision (AI adoption, roadmap inputs, standardization).

Contribute to Enablement and Competency Programs:

• Define levels, requirements, and maintenance criteria (training, assessments, quality metrics).
• Partner with Solution Architecture to codify technical standards, reference architectures, and best practices.
• Ensure competencies are measurable, auditable, and scalable.

Manage and Scale Solutions Engineering Operations:

• Contribute to the operating rhythm for business reviews/performance reviews with Sales and key stakeholders.
• Establish clear escalation paths and incident learnings.
• Report on team health, coverage, and capability gaps.

Define Product Lines and GTM Strategies:

• Build ADRs and PRDs for potential products.
• Identify and abstract solution spaces.
• Put AI at the forefront of everything we do.

Architect and Implement AI Agent Workflows:

• Translate business processes into agent-enabled workflows (intake, orchestration, guardrails, evaluation).
• Prototype with modern LLM tooling and iterate toward production-grade implementations.
• Design human-in-the-loop patterns, escalation paths, and observability (quality, cost, latency).
• Partner with Engineering and Product to ship secure, reliable agent capabilities (APIs, permissions, data access).

What You Bring:

• Proven experience building and leading a solutions engineering (or equivalent) function, including hiring, onboarding, and performance management.
• Strong executive stakeholder management skills (internal and external), with a track record of driving outcomes through influence.
• Excellent cross-functional leadership and operational rigor: ability to turn ambiguous goals into repeatable processes.
• Strong written and verbal communication skills, including the ability to translate technical detail into executive-level narratives.
• Hands-on experience designing, building, and shipping AI agent workflows (or adjacent automation/orchestration systems), with a pragmatic approach to safety, evaluation, and iteration.
• Domain experience in HR Tech, payroll, HCM, or adjacent industries.

Practicals:

• Team: Solutions Engineering
• Location: Flexible (work effectively across multiple time zones with customers and internal teams).
• Start Date: As soon as possible.

Application Process:

1. Interview with recruiter.
2. Interview with key stakeholders / cross-functional partners.
3. Interview with hiring manager.
4. Working session / case exercise (solution design, technical discovery, or team plan).
5. Bar Raiser Interview.
6. Prior employment verification check.

Compensation & Benefits:

• Salary Range: €80,000 - €120,000 EUR (Annual, full-time position). Geo ranges are used to consider geographic pay differentials.
• Benefits: As a global company, benefits vary by country, but common perks include:
• Work from anywhere.
• Flexible paid time off.
• Flexible working hours (async).
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.

Note: Remote embraces AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience.