Power Platform Governance & Sustainment Lead

Company: (Not specified)

Location: (Not specified)

Role Overview:
This role will establish, manage, and mature the governance, sustainment, and operational management functions for a growing portfolio of Microsoft Power Platform solutions. Serving as the central coordination point for application intake, governance, stakeholder engagement, sustainment, backlog management, user adoption, and continuous improvement, this position is key to long-term operational success. The ideal candidate combines product ownership, governance leadership, operational management, and customer engagement skills, with experience supporting enterprise application portfolios and modernization initiatives.

Primary Responsibilities:

• Lead sustainment and operational management activities for a growing Power Platform application portfolio.
• Establish and manage governance processes for application intake, prioritization, lifecycle management, and operational oversight.
• Serve as the primary intake and coordination lead for application requests, enhancement requests, training needs, and operational support.
• Evaluate user feedback and operational issues to determine resolution paths, including training, process improvement, defect remediation, enhancements, governance actions, or modernization.
• Manage portfolio backlogs and prioritization across multiple applications and stakeholder groups.
• Support product lifecycle management, roadmap planning, and continuous improvement initiatives.
• Coordinate activities across government stakeholders, development teams, and external partners.
• Support enterprise standardization, reusable solutions, reference data management, and governance best practices.
• Facilitate governance meetings, planning sessions, stakeholder reviews, and leadership briefings.
• Drive user adoption, change management, and training coordination.
• Establish operational metrics and reporting for portfolio visibility and decision-making.
• Help define and mature the long-term sustainment and governance operating model as the platform scales.

Leadership Responsibilities:

• Lead and coordinate sustainment-focused Business Analyst and Developer resources.
• Support workforce planning and sustainment growth initiatives.
• Provide recommendations regarding governance structures, operating models, and process improvements.

Required Qualifications:

• Experience managing enterprise application portfolios or product-based environments.
• Experience with Microsoft Power Platform and Microsoft 365 technologies.
• Strong understanding of Agile delivery methodologies.
• Experience supporting application sustainment, operations, and continuous improvement activities.
• Strong stakeholder engagement and customer relationship management skills.
• Excellent written and verbal communication skills.
• Strong organizational, prioritization, and facilitation capabilities.

Preferred Qualifications:

• Product Owner or Product Management experience.
• Power Platform governance or Center of Excellence experience.
• Service Delivery Management experience.
• Federal government consulting experience.
• Experience supporting digital modernization and legacy system transformation initiatives.
• Experience building or maturing governance, sustainment, or operational management functions.

Success Factors:

• Ability to balance strategic planning with hands-on execution.
• Ability to manage ambiguity and establish new processes.
• Strong analytical and problem-solving skills.
• Ability to build consensus among diverse stakeholder groups.
• Passion for continuous improvement, governance, and product excellence.

Note: AI tools may be used to assist in the hiring process, but final hiring decisions remain human-led.