Customer Success Manager

The Role

This customer-facing role is critical to ensuring customers derive maximum value from their investment in Tanium, fostering world-class retention and expansion. The successful candidate will support a significant customer base, utilizing data and qualitative feedback to drive desired outcomes and resource allocation.

Location: This position follows a hybrid schedule, requiring employees to work from the office a minimum of three days per week in Addison, TX.

What You’ll Do

• Ensure successful business outcomes for customers, leading to world-class retention and expansion, by collaborating with Sales, Solution Engineers, Domain Architects, and other account team members.
• Understand the unique complexity and segmentation of assigned customers, developing strategies for full Tanium platform adoption and expansion, overcoming implementation obstacles for new technologies.
• Develop and maintain strong customer relationships to ensure alignment with their business needs.
• Identify opportunities for deeper Tanium integration into customer business processes and controls to increase ROI and expand into new solution areas.
• Perform activities and manage data to drive adoption and value according to agreed-upon customer plans. This includes creating artifacts (e.g., Value Plans), tracking actions and risks, and updating internal systems like Salesforce and/or Gainsight.
• Support strategically focused Executive Business Reviews alongside the account team.
• Contribute to internal practice development efforts to enhance the maturity and improvement of our Customer Success function.
• Maintain a strong understanding of all aspects of Tanium solutions and their value proposition to customers.

We’re Looking For

Education

• BA/BS degree or equivalent experience preferred.

Experience Required

• 0-3 years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management/Professional Services, preferably within a SaaS business model.
• Demonstrated consulting and project management skills.
• Working knowledge of endpoint technology.

Personal Attributes

• Highly organized self-starter thriving in a fast-paced environment and comfortable with ambiguity.
• Curious and willing to learn from colleagues, customers, and other roles at Tanium.
• Proactive in contributing suggestions and ideas to advance customer and Tanium goals.
• Eager to become an expert in demonstrating value and ROI to customers.
• Keen to learn technology foundations and become a technical advisor on the Tanium platform and solutions.
• Strong communicator and intuitive listener.
• Professional, insightful, and values-driven.
• Motivated to help solve the toughest IT problems organizations face today.

Other

• Travel required: 5-15% within the regional territory.
• Onsite/customer-located work as required.

About Tanium

Tanium is the Autonomous IT company, empowering IT and security teams with AI and real-time endpoint intelligence to make organizations unstoppable. Leading global organizations trust Tanium's unified platform for endpoint management and security to innovate faster, stay resilient, and drive business forward at scale. Visit www.tanium.com and follow us on LinkedIn and X.

Our Culture

At Tanium, we foster a culture emphasizing collaboration, respect, and diversity. We are strengthened by unique perspectives and collective actions as we revolutionize IT solutions for enterprises and governments worldwide. We strive to create a diverse and inclusive environment where everyone has opportunities to succeed and grow, knowing that together we achieve great things. Tanium is recognized globally as a great place to work and has been named to the Forbes Cloud 100 list for ten consecutive years.

Taking Care of Our Team Members

• Each team member receives 5 days of Volunteer Time Off (VTO) to contribute to their communities.

What You’ll Get

Compensation

The annual base salary range for this full-time position is $64,000 to $98,000. This range is an estimate, and the actual salary offered may be adjusted based on factors such as location, education, skills, training, experience, and market conditions.

Benefits

In addition to base salary, team members receive equity awards and a generous benefits package including:

• Medical, dental, and vision plans.
• Family planning benefits.
• Health Savings Account (HSA), Flexible Spending Account (FSA), Transportation Savings Account (TSA).
• 401(k) retirement savings plan with company match.
• Life, accident, and disability coverage.
• Business travel accident insurance.
• Employee Assistance Programs (EAP).
• Disability insurance.
• Other well-being benefits.

Equal Opportunity

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. For accommodation requests, please contact accommodations@tanium.com. Refer to the “Know Your Rights” poster for more information.

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