Independent Contractor – Customer Service Administrator / Business Support VA (Remote)

Company: 20four7VA
Location: Remote
Contracted Hours: 40 Hours per Week
Schedule: Monday through Friday, 9 AM - 6 PM UK Time

About the Role:

20four7VA is seeking a reliable and customer-focused Independent Contractor to serve as a Customer Service Administrator, supporting property compliance operations. This remote role involves coordinating health and safety inspections by communicating with tenants, landlords, and service providers, ensuring accurate scheduling and documentation. The objective is to enhance client business efficiency and service delivery.

Scope of Services:

• Coordinate health and safety inspections by making outbound calls to tenants and scheduling appointments.
• Liaise between landlords, tenants, and service providers for appointment confirmation.
• Address tenant inquiries and concerns regarding property inspections.
• Maintain accurate records of tenant communications and appointment details.
• Follow up on missed appointments and reschedule as necessary.
• Book jobs and inspections via phone and online booking systems.
• Provide tenant communications for health and safety compliance scheduling.
• Support increased workload during peak compliance periods (August–March).
• Collaborate with a team managing over 30,000 annual client relationships.
• Opportunity for growth as the company expands.

Skills and Qualifications:

• Excellent verbal communication skills with a professional phone manner.
• Previous experience in customer service, call handling, or appointment scheduling.
• Ability to manage sensitive conversations regarding property access and compliance.
• Strong organizational and time-management skills.
• Understanding of UK rental property regulations and tenant rights is preferred.
• Patient, diplomatic, and detail-oriented.

Terms of Engagement:

• This is an independent contractor role; you are not an employee of 20four7VA or any client.
• Services are performed under a Master Services Agreement and a Statement of Work.
• All compensation is processed through 20four7VA.

What We Offer:

• Competitive rates
• Weekly payments
• Various open roles available
• Free training and upskilling
• Constant support and guidance
• A supportive community

Application Instructions:

Apply via the 20four7VA Team Portal. Upload your resume first to pre-populate application fields.