Service Protection Analyst

Company: Evelyn Partners
Location: Liverpool, UK (Hybrid)

About Evelyn Partners:

Evelyn Partners is a UK leader in wealth management, dedicated to providing personalized, expert investment management and financial planning advice. Our success is driven by our people and our purpose: placing the power of good advice into more hands to help clients make significant decisions with confidence and achieve their goals.

The Role:

We are seeking a talented individual to join our Service Management team in Liverpool. As a Service Protection Analyst, you will provide operational governance across Release Management, Service Transition, and Change Advisory Board (CAB) activities. This role is crucial for ensuring the delivery of safe, controlled, and high-quality change into live service, mitigating risks, and maintaining compliance with service management standards to protect live service stability and improve performance.

Responsibilities:

• Release Management Support:
• Coordinate and execute releases across multiple systems and vendors.
• Validate release readiness criteria (testing, rollback, dependencies, documentation, environments).
• Track and escalate risks, issues, and dependencies prior to release.
• Support structured release cycles and post-release validation/early life support (ELS).
• Contribute to reducing release-related incidents and rework.
• Service Transition (New & Changing Services):
• Support the onboarding of new services and major changes into Business As Usual (BAU) support.
• Ensure operational readiness criteria are met (support models, SLAs, documentation, monitoring, access).

Qualifications:

• Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition.
• Understanding of ITIL practices and service lifecycle governance.
• Ability to assess risk, apply structured challenge, and support governance decisions.
• Experience working in multi-system, multi-vendor environments.
• Strong analytical skills with the ability to interpret and present data for decision-making.
• Effective communication and stakeholder coordination skills.
• Desired: ITIL Foundation v4, with further ITIL qualifications desirable.

Benefits:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

Diversity & Inclusion:

Evelyn Partners values diversity and is committed to providing an inclusive workspace where all colleagues feel respected and can achieve their full potential.