Service Protection Analyst

Company: Evelyn Partners
Location: Glasgow

About Evelyn Partners:
Evelyn Partners is a UK leader in wealth management, providing personalized, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people; we are a team of passionate professionals guided by our purpose – placing the power of good advice into more hands. We go further to understand the needs of our clients and what matters most to them, helping them make significant decisions with confidence and providing strong foundations for their future.

About the Role:
We are seeking a talented individual to join our Service Management team in Glasgow. This team is responsible for supporting the delivery of safe, controlled, and high-quality change into live service by providing operational governance across Release Management, Service Transition, and Change Advisory Board (CAB). This role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service management standards, protecting live service stability and improving service performance. We offer a hybrid working model, a positive working environment, and opportunities for career development.

Responsibilities:

• Support the coordination and execution of releases across multiple systems and vendors.
• Validate release readiness criteria (testing, rollback, dependencies, documentation, environments), track, and escalate risks, issues, and dependencies ahead of release.
• Support structured release cycles and post-release validation / early life support (ELS).
• Contribute to reducing release-related incidents and rework.
• Support the onboarding of new services and major changes into BAU support, ensuring operational readiness criteria are met (support models, SLAs, documentation, monitoring, access).

Requirements:

• Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition.
• Understanding of ITIL practices and service lifecycle governance.
• Ability to assess risk, apply structured challenge, and support governance decisions.
• Experience working in multi-system, multi-vendor environments.
• Strong analytical skills with the ability to interpret and present data for decision making.
• Effective communication and stakeholder coordination skills.

Desired:

• ITIL Foundation v4, with further ITIL qualifications desirable.

Benefits:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

Diversity & Inclusion:
Evelyn Partners values the differences that a diverse workforce brings. We are committed to providing a workspace where all colleagues feel respected, can achieve their full potential, and work in a safe, supportive, and inclusive environment. We offer a wide range of employee resource groups and DEI initiatives. Reasonable adjustments can be made to accommodate needs throughout the application process.