Billing Specialist

Company: Brightspeed
Location: Charlotte, NC (Hybrid)

About Brightspeed:
Brightspeed is reimagining how people live, work, play, and connect by providing fast, reliable internet service in twenty states across the Midwest and South. Our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet to underserved rural markets while delivering a best-in-class customer experience.

Job Description:
The Billing Specialist supports the Billing Operations team by reviewing, validating, and ensuring the accuracy of customer invoices across multiple billing cycles and business segments. This position focuses on post-generation quality assurance, identifying discrepancies, and collaborating with analysts, IT, and finance teams to ensure invoice accuracy before release. The role contributes directly to billing accuracy, timeliness, and compliance with company policies and customer contracts.

Key Responsibilities:

• Review invoices after system generation to confirm pricing, formatting, and charge accuracy before distribution.
• Conduct quality assurance checks across all billing cycles for completeness and consistency.
• Compare invoice data to source systems, billing inputs, or customer contracts to validate correctness.
• Identify and document billing variances or recurring issues, escalating to the Billing Operations Supervisor or Analyst for resolution.
• Partner with cross-functional teams to resolve discrepancies impacting invoice accuracy or timing.
• Maintain records and logs of quality reviews, corrections, and cycle validations for audit and compliance.
• Support end-to-end testing and validation during system updates, migrations, or new product introductions.
• Participate in process improvement efforts to enhance billing efficiency and data integrity.
• Provide support to internal stakeholders or customers regarding billing-related questions and corrections.
• May perform other duties as assigned.

Skills & Competencies:

• Familiarity with enterprise billing systems (e.g., SAP BRIM or similar).
• Strong Microsoft Excel skills for data validation and reconciliation.
• Understanding of billing controls, revenue processes, and audit readiness.
• High attention to detail and accuracy.
• Strong organizational and time-management abilities.
• Excellent communication and teamwork skills.
• Problem-solving mindset and willingness to learn new systems and processes.

Physical Demands & Work Conditions:

• Primarily office-based with extensive computer use.
• May require extended periods of sitting and data entry.
• Minimal physical requirements.
• Occasional extended hours or weekend work during billing close or cycle validations.
• Travel up to 5% may be required.

Qualifications:

• Associate degree in Accounting, Finance, or Business Administration, or equivalent experience.
• 1–3 years of experience in billing, accounting, or finance operations (telecommunications or SaaS experience preferred).

Bonus Points For:

• Experience with SAP BRIM or other large-scale billing platforms.
• Knowledge of telecommunications billing cycles and quality control practices.
• Exposure to process automation or data analytics tools.

Why Join Us?
Brightspeed offers competitive compensation and comprehensive benefits focused on physical, emotional, and financial wellness. We are committed to inclusion and belonging, believing that authentic selves lead to better results. Brightspeed is an Equal Opportunity Employer. Reasonable accommodation may be requested to complete the application process.