Technical Support Specialist - Georgia (Hybrid/Remote)

About Devexperts:
Devexperts partners with leading financial institutions, providing tailored solutions for trading platforms, brokerage automation, market data products, and IT consulting. We focus on delivering complex software development projects and ensuring seamless operations for our clients.

The Role:
We are looking for a proactive Technical Support Specialist to monitor our platforms in real-time, identify issues, and alert relevant parties. You will be crucial in ensuring the trouble-free functioning of our Software & Hardware (SH) complex and managing communication with our customers.

This position offers a hybrid or remote work mode in Georgia and flexible working hours.

Responsibilities:

• Ensure the trouble-free functioning of the SH complex.
• Immediately engage other specialists according to the approved escalation protocol in case of SH operational abnormalities.
• Handle communication with customers regarding their requests and issue reports.

Must-Have Skills:

• High level of communication and soft skills.
• Sharp attention to detail.
• Diligence and quick response to incoming information flow (tickets, monitoring, calls, notifications, chats, etc.).
• Ability to work in an environment with frequently changing context.
• Upper-intermediate level of technical and common English (spoken and written).

Nice-to-Have Skills:

• Basic IT skills (Unix/Windows administration, SQL, network technologies, monitoring systems).
• 1+ years of experience in customer support with foreign clients.
• Experience with monitoring tools (Zabbix), Jira, Confluence, and Slack.
• Bachelor's and/or Master's degree in Computer Science or related professional education.

Benefits:

• Flexibility: Hybrid/remote work mode in Georgia, flexible working hours.
• Health & Recreation: 24 paid vacation days, 3 fully paid wellness days/year, FitPass access, VIP medical insurance.
• Office: Modern office with new equipment, PlayStation, table football, meals provided.
• Community: Teambuilding activities, corporate parties, sports clubs (football, billiard), speakers' club, free external events, conference opportunities, personal branding support.
• Training: English/Georgian language courses, unlimited access to self-learning platforms, certification opportunities, Mentorship Program.
• Social: Parental bonus, referral bonus, blood donation paid leave, gifts for employees and children, free drinks and snacks.