Business Process Consultant (Content Supply Chain)

Company: Credera
Location: Not Specified (Hybrid working model with 2 days remote)
Travel: Approximately 10-20%

About Credera

Credera is a global consulting firm that combines transformational consulting, industry knowledge, and technology expertise to deliver valuable customer experiences and accelerated growth. We are committed to making an extraordinary impact on our clients, colleagues, and communities, and our dedication has been recognized globally. Credera is part of Omnicom Precision Marketing.

About the Role

Credera is seeking a Business Process Consultant to help clients transform how content is planned, created, reviewed, managed, and delivered across the Content Supply Chain. As a strategic advisor, you will bridge business strategy, process transformation, technology enablement, and optimization opportunities. You will partner with global brands to understand current operations, identify inefficiencies, design future-state processes, and align business needs with Adobe Content Supply Chain solutions, ensuring not just tool implementation but redesigning how content work gets done.

What You Will Do

• Business Process Transformation: Lead discovery, assessment, and future-state design of business processes, operating models, and ways of working across the Content Supply Chain. Identify inefficiencies, optimization opportunities, and AI use cases.
• Content Supply Chain Strategy & Optimization: Design and optimize end-to-end content lifecycle processes (planning, intake, workflow, review, delivery, measurement). Develop scalable operating models, roles, and process standards.
• Consulting & Stakeholder Leadership: Serve as a trusted advisor to client stakeholders across marketing, creative, content operations, and technology teams. Facilitate workshops, drive alignment, and guide transformation initiative recommendations.
• Technology & AI Enablement: Partner with Solution Architects to align business processes with Adobe Workfront, AEM, and related technologies. Inform solution design, technology adoption, automation, and AI-enabled workflows.
• Methodology & Thought Leadership: Develop client process maps, operating model artifacts, and business recommendations. Contribute to repeatable business process methodologies and best practices.

Who You Are

• 5+ years of experience in business process consulting, operating model design, process optimization, or transformation consulting.
• Proven ability to lead discovery, facilitate stakeholder workshops, and design scalable business processes.
• Demonstrated experience producing robust process documentation, including process mapping, workflow analysis, and requirements gathering.
• Experience partnering with technology implementation teams and translating business needs into process requirements.
• Exceptional communication, facilitation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Comfortable balancing strategic thinking with hands-on execution.
• Results-driven, collaborative, and intellectually curious.
• Self-motivated, adaptable, and passionate about transformation and innovation.
• Required: Experience supporting marketing operations, content operations, digital experience, or Content Supply Chain initiatives.
• Hands-on experience with Adobe Workfront, Adobe Experience Manager (AEM), Adobe Experience Cloud, or AI-enabled workflows is required.
• Certifications (Preferred): Business Analysis (IIBA), BPMN, Lean Six Sigma, Adobe Workfront.

Compensation & Benefits

• Compensation: Salary range provided for informational purposes; actual compensation considers experience, training, and responsibilities.
• Benefits: Comprehensive benefits package including health, mental health, vision, dental, and life insurance, prescription coverage, fertility and adoption benefits, community service days, paid parental leave, PTO, 14 paid holidays, matching 401(k), Flexible Spending Accounts, and disability benefits. Visit www.omnicombenefits.com for more information.

Hybrid Working Model

Employees have the flexibility to work remotely two days a week, with three days in the office for collaboration and connection.