Business Process Consultant

Company: Credera

Location: Chicago
Salary: $130,000—$170,000 USD

Credera is a global consulting firm dedicated to delivering valuable customer experiences and accelerated growth. We are seeking a passionate Business Process Consultant to help clients transform their Content Supply Chain.

About the Role

As a strategic advisor, you will bridge business strategy, process transformation, technology enablement, and optimization to help clients achieve efficient and future-ready ways of working. You will partner with global brands to understand current processes, identify inefficiencies, design future states, and align business needs with Adobe Content Supply Chain solutions.

What You Will Do

• Business Process Transformation: Lead discovery, assessment, and future-state design of business processes, operating models, and content supply chain operations. Identify inefficiencies, optimization opportunities, and AI use cases.
• Content Supply Chain Strategy & Optimization: Design and optimize end-to-end content lifecycle processes, including planning, intake, workflow management, review, approval, asset development, delivery, and measurement.
• Consulting & Stakeholder Leadership: Serve as a trusted advisor to client stakeholders across marketing, creative, content operations, and technology teams. Facilitate workshops, drive alignment, and guide transformation recommendations.
• Technology & AI Enablement: Partner with Solution Architects to align business processes with Adobe Workfront, AEM, and related technologies, informing solution design and automation.
• Methodology & Thought Leadership: Develop client deliverables such as process maps and operating model artifacts. Contribute to repeatable business process methodologies.

Who You Are

• 5+ years of experience in business process consulting, operating model design, process optimization, or transformation consulting.
• Proven ability to lead discovery, facilitate workshops, and design scalable business processes.
• Demonstrated experience producing robust process documentation, including process mapping and workflow analysis.
• Experience partnering with technology implementation teams.
• Exceptional communication, facilitation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Comfortable balancing strategic thinking with hands-on execution.
• Results-driven, collaborative, and intellectually curious.
• Experience supporting marketing operations, content operations, digital experience, or Content Supply Chain transformation initiatives.
• Hands-on experience with Adobe Workfront, Adobe Experience Manager (AEM), Adobe Experience Cloud, or AI-enabled workflows is required.

Preferred Certifications

• Business Analysis Certifications (e.g., IIBA ECBA / CCBA / CBAP)
• BPMN or Process Improvement Certifications
• Lean Six Sigma
• Adobe Workfront Certification

Travel

• Approximately 10–20% travel may be required.

Benefits

• Comprehensive benefits plan including health, mental health, vision, dental, and life insurance.
• Prescriptions, fertility and adoption benefits.
• Community service days, paid parental leave, PTO, 14 paid holidays.
• Matching 401(k), Healthcare & Dependent Flexible Spending Accounts, and disability benefits.
• Refer to www.omnicombenefits.com for more information on Omnicom benefits.

Working Model

• Hybrid: 2 days remote, 3 days in-office.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship.