Customer Success Manager

Customer Success Manager

About Runwise

Runwise is the leading smart operating system for buildings, controlling and optimizing systems like heating, cooling, electricity, gas, and water across over 10,000 buildings in the United States. We significantly reduce energy costs and fossil fuel usage (~20%), making spaces more comfortable, safe, and affordable. Annually, this translates to removing the equivalent emissions of 100,000 cars and saving over $100 million in energy costs. As a well-funded startup backed by leading investors, Runwise is headquartered in New York City with operations in Chicago, Boston, and Washington D.C. We are building the future of sustainable building operations at scale.

About the Role

Runwise is seeking a highly motivated, results-oriented Customer Success Manager focused on business growth opportunities. You will play a key role in ensuring our customers maximize the benefits of the Runwise platform.

Responsibilities

• Assist property managers, supers, and owners with the Runwise platform.
• Draft and deliver savings analyses for existing customers.
• Identify ongoing opportunities for Runwise to deepen customer relationships (new products, new buildings, general advisement).
• Proactively identify potential problems that may reduce savings or impact customer goals.
• Manage relationships with all parties interested in the Runwise product (supers, property managers, owners).
• Respond to technical product queries and troubleshoot issues until resolution.
• Work cross-functionally to identify expansion opportunities within your assigned book of business.

Who You Are (Qualifications)

• 1-3 years of direct customer management experience in a Customer Success or Account Management role.
• Excellent social and communication skills, with the ability to build rapport easily.
• Thrive in building long-term relationships and partnering with a diverse range of customers, from individual business owners to C-level executives.
• A problem solver capable of diagnosing and troubleshooting issues quickly and efficiently.
• A natural teacher, able to distill technical or complex systems into simpler concepts to empower customers.
• Willing and capable of working hard, with potentially longer hours during peak seasons (winter).
• Passionate about real estate and/or energy efficiency.

Salary & Benefits

• Salary: $90,000 - $110,000
• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Access to Talkspace & Health Advocate
• Flexible PTO
• Commuter Benefits
• 401K
• Company-paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups (e.g., DEIB Committee, Run Club)

Runwise is an equal opportunity employer committed to diversity and inclusion. This role offers an excellent opportunity to join a fast-growing company, learn about real estate and software/managed services sales, and make a tangible impact on reducing carbon emissions.