Business Process Consultant

Company: Credera
Location: New York, NY (Hybrid)
Travel: Approximately 10-20%

About Credera

Credera is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI, and technology expertise to deliver valuable customer experiences and accelerated growth across various industries. We continuously evolve our services to meet the needs of future organizations and reflect modern best practices. Our unique global approach provides tailored solutions, transforming the most influential brands and organizations worldwide. Our employees are passionate about making an extraordinary impact on our clients, colleagues, and communities. This passion drives how we spend our time, resources, and talents. Credera has been recognized globally for its commitment to its people and work. Visit our employer awards page: https://www.credera.com/awards-and-recognition.

About the Role

We are seeking a Business Process Consultant to help clients transform how content is planned, created, reviewed, managed, and delivered across the Content Supply Chain. As a Business Process Consultant, you will serve as a strategic advisor who bridges business strategy, process transformation, technology enablement, and optimization opportunity identification to help clients achieve scalable, efficient, and future-ready ways of working. In this role, you will partner with global brands and enterprise organizations to understand how work is performed today, identify operational inefficiencies, design future state processes, and align business needs with Adobe Content Supply Chain solutions. You will support ensuring that we are not simply implementing tools, but actively redesigning how content work gets done. This position is ideal for someone with experience facilitating cross-functional alignment, influencing stakeholders, and helping organizations navigate large-scale transformation that solves complex business challenges.

What You Will Do

Business Process Transformation

• Lead discovery, assessment, and future-state design of business processes, operating models, and ways of working across the Content Supply Chain.
• Identify inefficiencies, optimization opportunities, and AI use cases that improve operational effectiveness, process maturity, and business outcomes.

Content Supply Chain Strategy & Optimization

• Design and optimize end-to-end content lifecycle processes spanning planning, intake, workflow management, review and approval, asset development, delivery, and measurement.
• Develop scalable operating models, roles and responsibilities, and process standards that improve collaboration, reduce friction, and accelerate speed to market.

Consulting & Stakeholder Leadership

• Serve as a trusted advisor to client stakeholders across marketing, creative, content operations, technology, and leadership teams.
• Facilitate workshops, drive alignment, navigate organizational complexity, and guide transformation initiative recommendations.

Technology & AI Enablement

• Partner with Solution Architects and Implementation Teams to align business processes, operational requirements, and platform capabilities across Adobe Workfront, AEM, and related technologies.
• Translate business needs into actionable recommendations that inform solution design, technology adoption, automation, and AI-enabled workflows.

Methodology & Thought Leadership

• Develop and deliver client process maps, operating model artifacts, business requirements and recommendations documentation, and transformation deliverables.
• Contribute to the development of repeatable business process methodologies and best practices that strengthen the Omnicom Adobe Practice.

Who You Are

• 5+ years of experience in business process consulting, operating model design, process optimization, transformation consulting, or related disciplines.
• Proven ability to lead discovery efforts, facilitate stakeholder workshops, and design scalable business processes across complex enterprise environments.
• Demonstrated experience producing robust process documentation, including strong process mapping, workflow analysis, requirements gathering, and business documentation skills.
• Experience partnering with technology implementation teams and translating business needs into structured process requirements and solution considerations.
• Exceptional communication, facilitation, and stakeholder management skills with the ability to influence without direct authority.
• Strong analytical and problem-solving abilities with a demonstrated capacity to bring structure and clarity to ambiguous situations.
• Comfortable balancing strategic thinking with hands-on execution and working across multiple workstreams simultaneously.
• Results-driven, collaborative, and intellectually curious, with a passion for helping organizations improve how work gets done.
• Self-motivated, adaptable, and collaborative, with a passion for transformation, innovation, and continuous improvement.
• Experience supporting marketing operations, content operations, digital experience, Content Supply Chain, or related transformation initiatives is required.
• Hands-on experience with Adobe Workfront, Adobe Experience Manager (AEM), Adobe Experience Cloud, AI-enabled workflows.

Certifications: Preferred (but not required) include:

• Business Analysis Certifications (e.g., IIBA ECBA / CCBA / CBAP)
• BPMN or Process Improvement Certifications
• Lean Six Sigma
• Adobe Workfront Certification

Hybrid Working Model

Our employees have the flexibility to work remotely two days a week. We expect team members to spend three days in person, with the freedom to choose the days and times that best suit them, their project, and their teams. You’ll collaborate with your project team to balance flexibility with the benefits of in-person connection, delivering outstanding results for our clients. In-person engagement is essential for building strong relationships with clients and colleagues. It fosters trust, encourages learning, and helps us grow as consultants and professionals.

Travel

This position may require approximately 10–20% travel. For our consulting roles, our goal is to minimize travel, and most projects do not require extensive travel. While some projects may involve up to 80% travel for a period, the annual average for team members is typically 10%–30%. We take a personal approach to travel by considering your submitted preferences when assigning roles.

New York City Pay Range

$130,000—$170,000 USD

Benefits

Credera provides a competitive salary and a comprehensive benefits plan. Benefits include health, mental health, vision, dental, and life insurance, prescriptions, fertility and adoption benefits, community service days, paid parental leave, PTO, 14 paid holidays, matching 401(k), Healthcare & Dependent Flexible Spending Accounts, and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com.

Important Information for Applicants

• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; Credera will not sponsor applicants for U.S. work visa status for this opportunity.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, age, genetic information, veteran status, or disability.
• Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinize, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.