Solutions Engineer - Remote

About Turnitin

Join Turnitin, a recognized innovator in the global education space for over 25 years. We partner with educational institutions worldwide to promote academic integrity and enhance learning outcomes. Our remote-first culture empowers you to work with purpose and accountability, supported by a comprehensive package prioritizing your well-being. Be part of a diverse community unified by a shared desire to make a difference in education.

About the Role

As a Solutions Engineer, you will be a crucial part of the Revenue Operations Department, solving customer problems through creative technical solutions. You will act as a product expert, a strategic partner to sales teams, and a strong communicator. Your ability to understand and translate customer needs into effective solutions will drive product value, sales success, and prospect satisfaction.

Key Responsibilities:

• Customer Engagement & Solution Design:
• Engage in functional and technical discussions with customers to understand their requirements and pain points.
• Design and present solutions that effectively demonstrate product value and address customer needs.
• Conduct needs assessments and solution-finding sessions for customers of varying complexity.
• Sales & Customer Success Support:
• Provide Subject Matter Expertise to Sales and Customer Success teams to achieve new revenue goals.
• Develop and deliver impactful product demonstrations tailored to specific audiences, verticals, and customer needs.
• Contribute to proposal responses (RFIs/RFPs, tenders) by addressing functional and technical requirements.
• Knowledge Sharing & Best Practices:
• Stay updated on product knowledge and best practices, sharing insights with internal teams.
• Collaborate with colleagues on technical solutions and problem-solving strategies.
• Product Representation & Travel:
• Represent the company as a product expert at conferences, demonstrations, and customer visits as needed.
• Address technical questions and follow up on pending issues.
• Continuous Development:
• Invest in personal and professional growth, expanding technical skills and product knowledge.

Qualifications:

• Education: Bachelor’s or Master’s degree in relevant/related fields.
• Experience: 2-4 years of experience in a Solutions Engineering or similar strategic/technical sales customer-facing role within the Educational Technology sector.
• Technical Skills:
• Strong understanding of the Turnitin product suite, including front-end and back-end functionality.
• Ability to comprehend functional and technology stack aspects of the Turnitin product suite, sales processes, and propose effective solutions.
• Communication & Collaboration:
• Excellent written and verbal communication skills, capable of explaining functional and technical concepts clearly to diverse audiences.
• Written and verbal proficiency in the Spanish language.
• Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.
• Strategic Mindset:
• Ability to align functional and technical solutions with customer needs and business objectives.

Total Rewards @ Turnitin

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. We offer a remote-first culture, generous time off, health and wellness programs, and a collaborative environment. Benefits may vary by country but include Health Care Coverage, Education Reimbursement, Paid Time Off, Self-Care Days, National Holidays, Founder Days, Paid Volunteer Time, Charitable Contribution Match, Wellness/Home Office Reimbursement, Modern Health (mental health platform), Parental Leave, and Retirement Plan with match/contribution.

Our Mission: To ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values: Customer Centric, Passion for Learning, Integrity, Action & Ownership, One Team, Global Mindset.

See Beyond the Job Ad: We encourage you to apply if you meet the majority of the requirements, as we value continuous learning and skill development.