Senior Business Consultant, Dedicated Success - Remote (US-based)

About Realtor.com®

Realtor.com® has been a trusted resource for real estate professionals for over 25 years, connecting buyers, sellers, and renters with expert insights and guidance. We empower people to find their way home by breaking barriers, fostering connections, and building confidence. Join us in transforming the real estate industry.

About the Role

Are you an expert relationship builder with experience developing deep executive-level relationships with premier strategic accounts? As a Senior Business Consultant, Dedicated Success at Realtor.com®, you will lead, grow, and retain our most strategic customer relationships. You will manage a portfolio of approximately 25 premier accounts, acting as an indispensable business partner. This role involves overseeing the entire post-sale lifecycle—from strategic implementation and custom training to managing high-stakes escalations and enterprise-wide renewals. You will build sophisticated partnerships based on trust, data-driven insights, and a deep understanding of your customers' long-term business goals.

Top Reasons to Apply:

• High-Touch, Luxury Experience: Manage an elite portfolio of ~25 premier accounts, allowing bandwidth for deep, personalized, executive-level relationships.
• Bespoke Consultation: Act as an indispensable business partner by diving deep into client operations, using data-driven insights to deliver custom strategies, implementation plans, and best practices.
• Own the Enterprise Lifecycle: Take full ownership of the post-sale journey—from strategic implementation to high-stakes renewals—traveling (~10%) to engage clients face-to-face and driving long-term revenue retention.

What You’ll Do:

• Build and lead deep strategic relationships with a portfolio of ~25 highest-value strategic accounts, establishing Realtor.com® as a core business partner.
• Provide a personalized customer experience, understanding business operations and systems to offer custom consultation, data, and best practices for Realtor.com® products and services.
• Engage with customers on a personal level, celebrating business and personal milestones.
• Retain and grow revenue by managing the post-sale customer experience, including product implementation, training, ongoing support, escalations, retention, and renewals.
• Travel for conferences, events, and customer engagement (~10% of your time).
• Execute effectively towards company initiatives and leadership-set OKRs.
• Develop a thorough understanding of Realtor.com® business processes and products, recommending and implementing enhancements to drive revenue and improve customer experience.
• Communicate effectively with individuals across all levels of the company, including Sales, Product, Marketing, Technology, Operations, and Finance.
• Possess comprehensive business knowledge and technical skill in Salesforce, Focus Fire, and other enterprise systems.

What You’ll Bring:

• Bachelor’s degree.
• 10+ years of account management experience, specifically focused on strategic, enterprise, or key major accounts.
• Excellent verbal and written communication skills.
• Proficiency with PCs, the Internet, and Microsoft applications (Word, Excel, Outlook).
• Salesforce experience.
• Knowledge of the real estate industry.
• Experience with technical customer support.

How We Work:

This is a U.S. based, remote role with ~10% required travel. We balance creativity and innovation with in-person collaboration, with most roles requiring three or more days in the office. However, this role is fully remote.

Compensation:

The annual On-Target Earnings (OTE) for this position is $145,000 - $160,000 USD. The final compensation package will be tailored based on the selected candidate's experience, industry knowledge, technical and communication skills, location, and other relevant factors.

How We Reward You:

Realtor.com® invests in employee well-being with benefits including:

• Inclusive and competitive medical, Rx, dental, and vision coverage.
• Family forming benefits.
• 13 Paid Holidays.
• Flexible Time Off.
• 8 hours of paid Volunteer Time off.
• Immediate eligibility into 401(k) plan with 3.5% company match.
• Tuition Reimbursement program.
• 1:1 personalized Financial Planning Sessions.
• Student Debt Retirement Savings Match program.
• Free snacks and refreshments in office locations.

Diversity & Inclusion:

Realtor.com® is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We will provide reasonable accommodations for qualified individuals with disabilities.