Head of Banking Operations

Head of Banking Operations

About the Team:

The Dasher & Logistics team supports the millions of Dashers who power DoorDash's marketplace. We’re building the world’s leading last-mile logistics platform. The Dasher Financial team is focused on building fintech products that best serve the needs of Dashers and gig workers like them, aiming to create the financial system of record for Dashers through instant access to earnings, innovative bill pay and savings products, and credit-building tools.

About the Role:

We're looking for a Head of Banking Operations to own Crimson ops end-to-end. You'll manage our bank partner relationships, own the P&L for Crimson, and drive the operational roadmap for how we provide better user outcomes (disputes, suspensions, support) and deepen engagement (more deposits and spend). This is a player-coach role where you'll set strategy with senior leadership and also dig into the operational details when needed.

You're excited about this opportunity because you will…

• Own Bank Partner Relationships: Manage existing partners and evaluate new ones as we expand into new products and geographies. Support negotiations on commercial terms, operational SLAs, and integration roadmaps.
• Run Money Movement at Scale: Own the operational health of ACH, OCT, AFT, and cash rails. Drive cost-per-transaction down and reliability up.
• Lead Banking Operations Execution: Drive the operational roadmap, focusing on user outcomes and engagement.

To Apply:

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