Customer Support (non-technical)
Customer Support (Non-Technical)
About the Role:
Join our team as a Customer Support Specialist focusing on non-technical issues. You will be the first point of contact for users seeking assistance with their Umbrel Home orders and related queries. Your role is crucial in ensuring customer satisfaction by resolving issues efficiently and providing clear, helpful information.
Responsibilities:
- Support users across various online channels including email, Discord, website chat, forums, and social media for non-technical issues.
- Address and resolve Umbrel Home order and shipping-related queries in collaboration with the logistics and fulfillment team.
- Assist users with order modifications, returns, replacements, and repairs.
- Create helpful content such as how-tos, guides, wikis, and knowledge base articles to address recurring customer questions.
We Hope You Have:
- Excellent written communication skills.
- A genuine enjoyment for interacting with users and a proactive approach to customer service.
- The ability to empathize with users and a strong desire to solve their problems.
To Apply:
Please visit https://weworkremotely.com/remote-jobs/umbrel-customer-support-non-technical
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This job is active but will expire soon. Click below to apply on the company's website.
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Job Overview
FAQ
Is this position remote?
The Customer Support (non-technical) role is a remote opportunity. The location specified is Anywhere in the World.
What is the salary?
The salary is not explicitly stated, but is competitive and based on experience.
How do I apply?
You can apply by clicking the "Apply for this role" button above to submit your application on the hiring website.
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