Claims Advocate (Commercial Property & Inland Marine)

Company: NEXT (ERGO NEXT Insurance)
Location: Remote
Salary: $60,000—$75,000 USD Annual Base Salary Range

About NEXT

NEXT's mission is to empower entrepreneurs to thrive by building the only technology-led, full-stack provider of small business insurance. We transform the customer experience by managing the entire value chain, ensuring that wherever small businesses operate, they have access to fast, customized, and affordable coverage. Since 2016, we've served hundreds of thousands of small business customers across the United States.

About the Role

We are seeking a motivated Claims Advocate specializing in Commercial Property and Inland Marine. You will join a team of experienced claims professionals dedicated to investigating and resolving claims to achieve the best possible outcomes and protect our customers' interests. This remote role offers the opportunity to make a significant impact in a disruptive insurance technology company.

What You'll Do

• Manage claims related to commercial property and commercial inland marine damage.
• Make prompt contact with customers to set expectations, develop an action plan, and perform initial and continuous exposure assessments.
• Investigate claim damages and situations using internal and external resources.
• Determine coverage by analyzing investigation data and policy terms.
• Explain coverage to policyholders, providing excellent customer service.
• Facilitate claim resolutions, ensuring fair settlement.

What We Need

• 2+ years of claims handling experience, with a focus on commercial property claims preferred.
• Knowledge of claims processes, policy language, and insurance industry practices is highly preferred.
• Experience with Xactimate and XactContents software is also highly preferred.
• Strong written and oral communication skills, as well as strong interpersonal, analytical, investigative, and negotiation skills.
• Texas adjusters license required, with the ability to obtain additional state licenses.
• Desire and ability to collaborate with many departments and coworkers.
• A commitment to providing excellent customer service and maintaining high client satisfaction.

Unstoppable Qualities

• Empathetic, dedicated to understanding customer needs.
• Critical Thinker, capable of recognizing irregularities and preventing fraud.
• Enthusiastic about disrupting the norm in the insurance industry.
• Eager to utilize the latest technology for simple and phenomenal service.
• Team player who enjoys helping others succeed, shares knowledge, and fosters trust.
• Overachiever driven to get things done and exceed expectations.

Compensation & Benefits

• Salary Range: $60,000—$75,000 USD annually.
• Total Compensation: Includes base salary and potential eligibility for our annual performance-based incentive program.
• Benefits Package: Partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave, and more.

Note on Fraudulent Recruiting

Be aware of potential fraudulent recruiting attempts. Official communications from Next Insurance will come from @next-insurance.com or @nextinsurance.com domains. Next Insurance will never ask for payment or fees from applicants. Apply directly via our careers page. Interviews are typically conducted via Zoom unless otherwise requested.

If you encounter a scam, do not provide personal or financial information. Report to the Federal Trade Commission or local law enforcement.

Our Commitment to Diversity & Inclusion

ERGO NEXT Insurance is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace. We encourage applications from all backgrounds and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, age, sexual orientation, disability, or veteran status. All employment decisions are based on job-related qualifications, needs, and business requirements.