Strategic Customer Success Manager

Company: Samsara

Location: Not Specified (Flexible Working Model)

About Samsara

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, empowering organizations dependent on physical operations to harness IoT data for actionable insights and operational improvements. We are helping improve the safety, efficiency, and sustainability of industries like agriculture, construction, transportation, and manufacturing. As a recently public company, we offer autonomy and support to make an impact as we build for the long term.

About the Role

Our Strategic Customer Success Managers (CSMs) are instrumental in delivering and articulating customer value. As a strategic and consultative partner to our largest, most complex customers, you will work closely with them to understand their challenges, advise on leveraging Samsara solutions, and drive measurable outcomes in renewals and expansions. This role focuses on our most critical accounts within the Strategic Customer Success team and requires close collaboration with Sales, Support, Sales Engineering, and Product teams.

You Should Apply If:

• You want to impact the industries that run our world: Your work directly affects the timely and safe delivery of goods, student transportation safety, and power restoration after disasters.
• You thrive on solving problems: You enjoy tackling the complexities of our expanding technology and customer challenges with a growth mindset.
• You are a natural relationship builder: You excel at constant communication and collaboration with customers and internal stakeholders to achieve shared success.
• You are the architect of your own career: This role offers autonomy and opportunities for mastery in a hyper-growth environment, with potential for continued growth within Samsara.
• You want to be with the best: You will be surrounded by high-performing professionals in a supportive environment where we win, celebrate, and support each other.

Learn more about what we value at Samsara: [Link to Values Information]

In this role, you will:

• Drive customer success by ensuring clients enhance safety, efficiency, and sustainability with our IoT platform.
• Collaborate with customers to develop success plans, identify objectives, define metrics, and overcome barriers to value realization.
• Partner with cross-functional teams (Product, Support, Finance, etc.) to drive progress on customer requests.
• Facilitate executive business reviews to align on goals and celebrate successes.
• Conduct workshops to understand customer operations, recommend workflow enhancements, and maximize product value.
• Develop a deep understanding of the Samsara platform and effectively communicate its capabilities to diverse businesses.
• Serve as a mentor to the wider Customer Success team, championing Samsara's cultural principles.

Minimum Requirements for this Role:

• 6+ years of work experience, with recent experience in senior Customer Success, account management, or strategic consulting roles.
• Strong priority management skills, emotional intelligence, and ability to manage demanding, high-visibility positions.
• Experience supporting or working with technical products and solutions.
• Proven track record of building trust, effective communication, and driving change with stakeholders at all levels.
• Bachelor’s degree from a 4-year institution.

An Ideal Candidate Also Has:

• Strong bias for action, ability to think big, with insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.
• Thrives in an unstructured, fast-paced, and change-heavy environment.

Total Rewards

• Annual Base Salary: $841,500—$990,000 MXN.
• Compensation: Above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. Top performers can earn above-market compensation.
• Benefits: Flexible, employee-led remote model, professional development stipend, comprehensive health and parental leave plans, and more.

Flexible Working

Samsara embraces a flexible working model. Offices are open for in-person work, and remote work is supported where it aligns with operational requirements. Specific location requirements will be indicated in the job description if applicable. Offers are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Samsara is an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. Reasonable accommodations are available throughout the recruiting process. Samsara uses Tofu for fraud detection. Official communication comes from @samsara.com, @us-greenhouse-mail.io, or @mail3.guide.co. Samsara does not charge fees to applicants.