Senior User Researcher, Enterprise & Platform

Senior User Researcher - Enterprise & Platform

About Glean:

Glean is a Work AI platform that helps everyone work smarter with AI. Evolving from advanced enterprise search, Glean now offers a full-scale Work AI ecosystem, including intelligent Search, an AI Assistant, and scalable AI agents on a secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean provides the infrastructure for organizations to govern, scale, and customize AI across their entire business without vendor lock-in or costly implementation cycles.

At its core, Glean redefines how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map relationships between people, content, and activity, delivering personalized, context-aware responses. This foundation powers Glean’s agentic capabilities – AI agents that automate real work across teams by accessing a broad range of enterprise and world data. The result is measurable business impact through faster onboarding, increased productivity, and smarter, safer decisions.

Recognized by Fast Company, CNBC, Bloomberg, Forbes, and Gartner, Glean continues to accelerate its global impact. With customers across 50+ industries and over 1,000 employees in more than 25 countries, Glean is making every employee AI-fluent and turning the superintelligent enterprise into reality.

About the Role:

At Glean, Enterprise and Platform experiences are foundational to customer success. We are seeking an experienced Senior User Researcher to focus on our admin persona – IT leaders, setup admins, and citizen developers who deploy, configure, govern, and expand Glean within their organizations. As a dedicated researcher for this high-priority investment area, you will play a critical role in removing deployment friction, improving sandbox and trial experiences, and shaping the future of agent governance and ROI measurement. You will collaborate closely with product, design, engineering, and GTM teams to integrate research into roadmaps, drive impact from insights, and ensure admins can unlock and prove Glean’s value.

This role is part of our collaborative Design team. It's an exciting opportunity for a seasoned researcher to untangle complex enterprise workflows and contribute to team growth.

You will:

• Own high-impact research for the Enterprise & Platform area, focusing on admin, IT, and builder experiences.
• Conduct mixed-methods research across the product lifecycle—foundational, generative, evaluative, and post-launch.
• Help shape critical product areas including admin onboarding, platform setup, governance and permissions, billing and consumption visibility, and ROI reporting.
• Generate actionable insights that improve deployment, rollout confidence, adoption, and long-term customer value.
• Partner closely with Product, Design, Engineering, Data Science, and cross-functional stakeholders to influence roadmap and execution.
• Mentor and enable others to run high-quality evaluative research when appropriate.
• Use AI tools thoughtfully across the research workflow while maintaining rigor, sound judgment, and high-quality outputs.

About you:

• 5–7+ years of User Experience Research (UXR) experience, with a proven track record of shaping B2B or enterprise product strategy.
• Deep expertise with IT, admin, and builder personas—specifically researching deployment, governance, and configuration in complex software environments.
• Strong systems-thinker capable of navigating multi-stakeholder ecosystems (buyers, admins, end-users, security) to balance competing needs and risk thresholds.
• End-to-end impact—ability to connect research on ROI, time-to-value, and adoption directly to shipped product decisions alongside PM, Design, and Engineering.
• Mastery of qualitative methods (contextual inquiry, journey mapping, JTBD) combined with strong quantitative research skills (survey design, statistical literacy, and triangulation with behavioral product data).
• Self-directed and scrappy—comfortable scoping, recruiting, and driving research independently in a fast-paced, ambiguous environment.

Nice-to-haves:

• Working knowledge of SQL or a scripting language such as Python or R for exploratory analysis.
• Experience with enterprise security, compliance, or governance research, including developer tools, APIs, platform products, or technical setup workflows.
• Familiarity with enterprise APIs, MCP, connectors, or integration architecture.
• Background in productivity tools, collaboration software, or knowledge management.
• Applied AI proficiency: hands-on experience using AI tools across the research lifecycle, with strong judgment about rigor, bias, and reliability.

Location:

• This role is hybrid (4 days a week in our Mountain View office).

Compensation & Benefits:

The standard base salary range for this position is $185,000 - $210,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan. When you join, you’ll receive a home office improvement stipend, as well as annual education and wellness stipends. We foster a vibrant company culture through regular events and provide healthy lunches daily.

We are committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

AI-First Mindset at Glean:

AI fluency is core to how we work at Glean. As part of the interview process, you’ll complete a brief AI-focused exercise or discussion to understand how you think about, design, and use AI to drive impact. Prior Glean experience isn’t required.

Global Data Privacy Notice for Job Candidates and Applicants:

Data processing for job applicants may be regulated by privacy laws such as GDPR or CCPA depending on your location. Our full notice is available in our Privacy Policy. By submitting your application, you agree to our use and processing of your data. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.