Customer Service Technical Trainer

Customer Service Technical Trainer

About the Role:

This role is for individuals who excel at breaking down complex technical systems into clear, practical training that users can effectively apply. As a Customer Service Technical Trainer, you will lead high-quality, hands-on training experiences for customers working with automated conveyor and PLC control systems. Your goal is to build confidence in customer Maintenance and Operations teams, strengthening long-term relationships. You will bring structure, clarity, and forward-thinking to training design, simplifying technical content and creating practical materials.

In this role, you will:

• Translate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plans.
• Coordinate vendor-led training during projects and organize supporting documentation.
• Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met.
• Track all completed trainings and gather feedback for continuous improvement.
• Identify customer needs for additional support and schedule remedial training, coordinating billing.
• Capture video of maintenance procedures to support training documentation.
• Travel up to 50% to customer and vendor sites to deliver and receive training.

You will thrive here if you:

• Have at least two years of experience with automated conveyor systems and PLC controls.
• Understand high and low voltage electrical systems.
• Can build structured training plans with clear goals and outcomes.
• Are confident presenting technical information and ensuring genuine understanding.
• Are flexible and willing to support customers on weekends when needed.
• Possess strong customer service instincts, with the ability to listen, collaborate, and build trust.
• Are organized and calm when balancing shifting priorities and evolving schedules.

About Us:

DCS was founded in 1982 and provides material handling, full-scale warehouse operations, and custom conveyor design solutions. We focus on building relationships and crafting tailored solutions together. Our work culture is a teamwork approach where ideas are shared and built upon.

DCS is committed to creating an extraordinary employment experience. We focus on hiring and developing great people, building relationships, and offering competitive programs and services, including a snack wall, casual work environment, flexible PTO, and community involvement opportunities.

More Reasons to Join Our Team:

• Family-like culture and a casual, focused work environment.
• Competitive salaries.
• Flexibility and autonomy.
• Community outreach projects.
• Company events.
• A fun work environment that balances hard work with enjoyment.

DCS is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation. Accommodation is available for applicants with disabilities.