Data Entry, Contractor

Global Payment Operations Specialist

About Carrot:

Carrot is the leading global fertility and family care platform, built on intelligent care orchestration. Over a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members in 195 countries, covering pre-pregnancy through menopause and major life moments. Carrot’s comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for members worldwide.

Carrot is recognized as a defining force in healthcare innovation, receiving awards such as Fast Company’s ‘Most Innovative Companies’ and CNBC’s ‘100 Barrier Breaking Startups’. The company is frequently cited by leading global outlets for its insights on digital health, the future of work, and family health.

The Role:

Carrot is seeking a detail-oriented and analytically driven Global Payment Operations Specialist to join our growing team. In this role, you will ensure the accuracy and efficiency of global payment processing while partnering closely with Customer Success and Member Success teams. You will also have opportunities to improve operational workflows, create or refine process documentation, and contribute to automation, scalability, and product enhancements that strengthen Carrot’s global payment experience.

The Team:

The Global Payment Operations Team is part of Carrot’s Product organization and focuses on money movement, financial operations processes, and delivering an exceptional member experience. We collaborate cross-functionally to support Carrot’s rapidly growing global business.

Minimum Qualifications:

• Bachelor’s degree in Economics, Finance, Business Administration, or a related field.
• 2+ years of professional experience in payment operations at a fintech or payments company, or equivalent experience in banking.
• Strong understanding of payment processing workflows, including cross-border payments, currency conversions, and reconciliation.
• Experience working with payment platforms such as Stripe, Modern Treasury, Airwallex, and Corpay.
• High level of integrity, initiative, motivation, and curiosity.
• Strong analytical skills, detail-oriented, with a solid ability to communicate verbally and in writing.
• Strong knowledge of Microsoft Excel and/or Google Sheets.
• Comfort working and communicating with cross-functional teams and outside customers.
• Self-starter with the ability to effectively plan, coordinate, and deliver results with minimal guidance.

Preferred Qualifications:

• Knowledge of payment and compliance standards, including Nacha, cross-border payments, IAT, PPD, CCD, and OFAC guidelines.
• Experience handling high-volume money movement or transactional payments under tight deadlines.
• Experience with NetSuite or similar ERPs.
• Process-oriented mindset with a focus on efficiency and automation; experience developing best practices and creating scalable systems.
• Passion for Carrot’s mission and enthusiasm for contributing to a collaborative, dynamic team environment.

Compensation:

Carrot offers a holistic Total Rewards package including health and wellness benefits, retirement savings plans, incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $70,000-$80,000. Actual compensation may vary based on confirmed job-related skills and experience.

Fraud and Security Notice:

All communication regarding job opportunities at Carrot will exclusively come from an @get-carrot.com email address. Please disregard messages from any other domain and report incidents to: securityreporting@get-carrot.com.

Why Carrot?

Carrot has received national and international recognition for its pioneering work. The company's global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare and Great Place to Work certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation.