Partner Technology Architect

Company: ServiceNow
Location: Not Specified
Base Pay Range: $134,250 - $221,550 USD (plus equity, variable compensation, and benefits)

About ServiceNow

ServiceNow is the AI control tower for business reinvention, enabling companies to work smarter, faster, and better. Our AI platform integrates AI, data, and workflows to transform operations. We are building an AI-native culture where technology and talent drive unstoppable innovation.

The Role

ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic technical interface for our Global and Strategic Regional partners. This role drives holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will build trusted advisory relationships with partner executives, develop industry-aligned solution architectures, and translate platform capabilities and AI innovation into repeatable, outcome-driven offerings that partners can build, scale, and monetize.

While this role encompasses strategic business development and co-innovation, pre-sales technical excellence remains foundational, including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation to accelerate partner-led customer engagements.

What You'll Do

Partner Strategy & Business Development

• Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
• Lead joint business planning to align partner investments, industry focus, and go-to-market priorities.
• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.

Pre-Sales Excellence & Solution Strategy

• Lead and support technical discovery sessions, executive briefings, and solution demonstrations to articulate platform value and accelerate partner-led deal velocity.
• Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
• Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
• Maintain strong workflow fluency across enterprise domains (CRM, IT, Security, Business Services).
• Design and execute partner-led proofs of concept and co-demonstrations to prove business value, technical feasibility, and competitive differentiation.
• Provide technical escalation support for critical partner-led opportunities.

AI-First Innovation & Co-Creation

• Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
• Orchestrate partner engagement with Partner Solution Architects and domain specialists (AI, CRM, Security & Risk) to accelerate solution development.
• Ensure partner offerings progress from concept through validation to scalable commercialization.
• Promote responsible, enterprise-ready AI adoption aligned with governance and trust standards.

Value Engineering & Orchestration

• Connect solution strategy to measurable business outcomes (efficiency, growth, ROI, time-to-value).
• Support executive-level conversations with clear value narratives and outcome-based storytelling.
• Coordinate internal specialist teams to deliver a unified partner experience.

What You Need to Be Successful

• 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success in technical discovery, demonstrations, and partner engagements.
• Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances.
• Strong executive presence with the ability to influence senior partner stakeholders (VP+ level).
• Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.
• Experience shaping or scaling partner practices, offerings, or go-to-market motions.
• Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level.
• Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.
• Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Preferred & Standout Experience

• Experience with the ServiceNow platform and AI capabilities (Now Assist, AI Agents).
• Background in management consulting, strategy advisory, or partner business development.
• ServiceNow certifications (e.g., CSA, CIS, architectural certifications).
• Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build).
• Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

What This Role Does Not Do

• Perform platform configuration, development, or solution delivery.
• Manage commercial contracts, pricing, or financial program management.
• Replace deep technical or implementation specialist roles.
• Own day-to-day partner relationship management.

Travel: Up to 50% for partner, customer, and organizational activities.

Additional Information

• Compensation: Base pay is a guideline; total compensation will vary based on qualifications, skill level, competencies, and work location. Includes equity, variable/incentive compensation, health plans (flexible spending accounts, 401(k) with match, ESPP), matching donations, flexible time away, and family leave programs.
• Work Personas: ServiceNow utilizes flexible work personas (flexible, remote, in-office) based on work nature and location.
• Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity, marital status, veteran status, or any other category protected by law. Arrest and conviction records will be considered in accordance with legal requirements.
• Accommodations: Reasonable accommodations are available for candidates requiring assistance during the application process. Please contact [email protected]
• Export Control Regulations: Employment may be contingent upon obtaining necessary export control approvals for controlled technology.