Data Services Generalist - Branching Minds

Who We Are & What We Do:
Branching Minds' mission is to empower educators to effectively, efficiently, and equitably support students' holistic needs, creating a path to academic and personal success for every learner. We currently support over 1.5 million students across 400+ districts nationwide. Our vision is to be the most effective national K12 solution for high-fidelity MTSS/RTI, saving teachers time, improving student outcomes, and eliminating achievement gaps.

As a Benefit Corporation, we prioritize mission alongside profit. We embrace self-management, transparency, collaboration, initiative, and making a difference. If using innovation to reimagine education in service of equity energizes you, join our team!

The Calling:
The Data Services Generalist is a flexible role supporting customer data needs across the lifecycle, from new customer implementations to ongoing data services. This role requires hands-on support during peak onboarding seasons and throughout the year for existing customers. The Generalist is pivotal in ensuring customers have a seamless, accurate, and efficient data experience that maximizes their use of the Branching Minds platform.

What You’ll Do:

• Guide customers through the data onboarding process, including data integration and platform configuration.
• Understand customer goals, data systems, and integration needs, translating them into BRM platform requirements.
• Connect customer systems (rostering, assessments, student tracking, etc.) to the Branching Minds platform.
• Create, execute, and adapt implementation plans for unique customer needs.
• Maintain regular communication with customers regarding implementation progress, data ingestion, and configurations.
• Monitor, troubleshoot, and escalate data issues during implementation, proactively identifying risks.
• Document and track implementation processes and decisions.
• Act as a liaison between district partners and internal teams, advocating customer needs and providing feedback.
• Provide exceptional customer support via live chat, email, video calls, and phone regarding ongoing data needs.
• Resolve customer data inquiries promptly and effectively, adhering to KPI targets.
• Review, validate, and ingest incoming customer data files, providing targeted feedback on errors or formatting issues.
• Maintain accurate customer data profiles, including systems, file formats, and integration details.
• Support Customer Success Managers with ongoing data needs and district expansions.
• Facilitate regular outreach for timely data file sharing.
• Execute the escalation process for data issues, coordinating across internal teams and ensuring timely customer communication.
• Support customers with new integrations, data-sharing changes, and offboarding.
• Act as a subject matter expert on BRM data processes, translating technical concepts for non-technical users.
• Deliver ongoing data support for all customer segments.
• Additional responsibilities may be assigned as needed.

Why We Want You:

• 2-3 years of experience providing exceptional customer-facing data support.
• Ability to effectively translate data and technology concepts to a non-technical audience.
• Highly skilled at guiding complex processes involving connecting, mapping, and understanding multiple data sources and systems.
• Able to effectively work through multi-step problems and tasks with high organization and attention to detail.
• Knowledge of and ability to interpret EdTech data: rostering, demographics, assessment, and SIS data.
• Excellent prioritization and time management skills.
• Experience with data tracking and maintenance.
• Proficiency in Microsoft Excel.
• Strong oral, written, and interpersonal skills, providing a high level of customer service.
• Eager to enhance and grow technical skill set.
• Passionate about improving education and committed to equity of success for all learners.
• Comfortable with a dynamic, fast-paced startup culture and able to remain organized with multiple priorities.

Lucky Us If You Have:

• Proficiency with data validation, transformation, and troubleshooting in Excel/Google Sheets.
• Familiarity with SQL and database querying.
• Experience with data integration tools, APIs, or SFTP file transfers.
• Ability to interpret and troubleshoot CSV/flat files, XML, and JSON formats.

Interview Process:

• 30-minute Phone Screening
• 60-minute Asynchronous Skills Interview (includes data activity and writing prompts)
• 60-minute Group Interview with Data Services & Implementation Teams

What We Offer You:

• Fully remote position.
• Base annual compensation based on experience, expertise, and geographic location.
• An awesome, cross-disciplinary, mission-driven team solving meaningful problems.
• Access to Benefits & Perks.

Our Culture:
Independent, Relaxed, Ownership, Flexibility, Always Learning, Casual, Adaptable, “Best Idea Wins,” Passionate, Dedicated, Very Capable/Competent, Efficient, Communicative, Welcoming, Caring, Scrappy, Friendly, Co-operative, Agile, Supportive, Principle-Driven, Respectful, Practical, Attentive, Funny, Self-Motivated, Silly Parrots.

Commitment to Diversity, Equity & Inclusion: Branching Minds is committed to creating a diverse, inclusive, and equitable workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer.

Commitment to People with Disabilities: Reasonable accommodations are provided for qualified individuals with disabilities during the application process. Contact info@branchingminds.com for assistance.

E-Verify: Branching Minds participates in the E-Verify program to confirm employment eligibility.

Certification: Proudly Great Place To Work® Certified™.