Senior Manager, Strategy & Technology

Senior Manager, Digital Consultancy

About Konrad:

Konrad is a next-generation digital consultancy dedicated to solving complex business problems for global clients with creative and forward-thinking solutions. We foster a culture of innovation, commitment to creating best-in-class digital products, and hire exceptionally smart, analytical, and hard-working individuals who are lifelong learners.

About the Role:

As a Senior Manager, you will be responsible for the success of our client engagements and programs. Your expertise in client services, strategy, customer experience design, AI, and technology will ensure we exceed client expectations. You will independently lead cross-functional teams, identify innovation opportunities (especially leveraging AI), define strategies, understand client needs, and deliver on those scenarios. Utilizing Konrad’s Design Thinking Process, you will guide clients from early brainstorming through to technical delivery, with a focus on impactful end-user experiences. The ideal candidate will have demonstrable experience leading large cross-functional teams and mentoring team members.

What You'll Do:

• Serve as Engagement Lead on key projects and programs.
• Manage engagement and program processes, including budget, scope, timelines, organization, resourcing, implementation, and risk management.
• Lead cross-functional team members to achieve project or program vision.
• Act as the key point of contact for clients, managing expectations and resolving issues independently.
• Proactively identify problems and opportunities for improvement.
• Lead experience design thinking workshops with clients.
• Interpret client business challenges and goals, working with design and technology teams to deliver elegant user experiences.
• Act as a design and technology thought leader on emerging trends, including AI.
• Mentor members of our global team.

Qualifications:

• Minimum 6-7 years of relevant experience, including 3+ years of client services experience.
• Solid understanding of complex management, strategy, business, and finance processes.
• Superior organizational, written, and verbal communication skills with strong presentation ability.
• Proven history of leading multiple complex projects and programs simultaneously.
• Excellent relationship-building skills with the ability to influence and foster cohesiveness.
• Deep understanding of existing and emerging design, project management processes, and technology.
• Strong track record in client services.
• Experience in mentoring and developing team members.

Perks and Benefits:

• Comprehensive Health & Wellness Benefits Package
• Retirement Planning
• Parental Leave Program
• Annual tech & travel allowance
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Bonus Points:

• Experience with BrainStation courses is a plus.

Compensation:

The estimated compensation for this position is $150,000 to $180,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities, and alignment with market data.

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Please notify us of any accessibility requirements or concerns.