Clinical Specialist

Company: Calyxo, Inc.
Location: Pleasanton, CA (and surrounding targeted geographical area)
Compensation: $100,000 - $140,000 annually (Total Compensation)

About Calyxo, Inc.

Calyxo, Inc. is a medical device company founded in 2016 in Pleasanton, California, dedicated to addressing the unmet need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that significantly impacts healthcare resources. Our leadership team and investors have a proven track record of commercializing paradigm-shifting devices in urology. We are seeking high achievers who want to be part of a dynamic, fun, and diverse team to change the future of kidney stone treatment.

About the Role

The Clinical Specialist is a passionate individual focused on patient care and physician/staff education. This role involves proctoring cases to ensure excellence and independently covering CVAC procedures, training surgical teams on the safe and effective use of the device. You will work closely with surgical teams, providing clinical product assistance, and ensuring familiarity with surgical procedures, instruments, supplies, and equipment. Responsibilities include training the surgical team on instrument preparation and intraoperative support, managing account inventory, and handling administrative requirements. This role is distinct from a Territory Sales Manager path.

Ideal candidates will reside within the targeted geographical area. This position may cover any CVAC case within the territory, region, or nationally as assigned. The Clinical Specialist will also support physician training and sales training programs.

Responsibilities

• Provide clinical case coverage as assigned.
• Train surgical teams to ensure positive patient outcomes and provide verbal support during training periods.
• Acquire and maintain current knowledge of perioperative surgical technology, practice, and hospital policies and procedures.
• Develop technical acumen to serve as an educational resource.
• Demonstrate appropriate interactions with all hospital service providers.
• Maintain and prepare equipment and kits for surgery, including Quality Control audits.
• Troubleshoot equipment according to standard procedures.
• Provide intra-operative clinical product support.
• Ensure 100% match of received and returned inventory against shipping documents.
• Reconcile inventory/usage and manage missing inventory.
• Assist in delivering procedural training to physicians and medical staff.
• Act as an effective member of the commercial team, ensuring positive clinical outcomes.
• Support sales and marketing initiatives.
• Ensure compliance with all company policies, including quality policy, on-label promotion, and healthcare professional interactions.
• Perform other duties as assigned.

Reporting Structure

• Reports to: Clinical & Professional Education Manager

Requirements

Clinical Specialist I Requirements:

• Clinical experience.

Clinical Specialist II Requirements (in addition to above):

• Industry experience (1-3 years): Prior employment as a Clinical Specialist with a medical device company or experience with Mobile Litho Provider Companies.
• Comfortable with the pace required for success in a start-up environment.
• Ability to provide intraoperative procedural guidance.
• Willingness to travel outside the designated territory.

Sr. Clinical Specialist Requirements (in addition to above):

• Clinical experience: Intraoperative Coaching Experience.
• OR experience: Fluent in staff and support training.
• Industry experience: 3+ years of full-time employment by a medical device company as a clinical specialist (or comparable position) focused on case coverage and patient outcomes (not equipment/service provider).
• Track record of success; Urology experience preferred.
• Understands the medical device industry.
• Comfortable with the pace required for success in a start-up environment.
• Ability to provide intraoperative procedural guidance.
• Understands sales processes and training.
• Willingness to travel outside the designated territory.

General Requirements:

• Experience in surgical technique and sterile procedures in the operating room.
• Experience utilizing fluoroscopy is a plus.
• Customer relationship and procedural skill development are highly desired.
• A degree or certification in a medical-related field (e.g., LPN, RN, Surg Tech, Rad Tech) is highly desirable.
• Ability to travel up to 80%.
• Compliance with relevant county, state, and federal rules regarding vaccinations.

What We Offer

• Compensation: Total Compensation: $100,000 - $140,000 annually.
• Base Salary: $80,000, $100,000, or $120,000 per year (DOE).
• Annual Variable Bonus: $20,000.
• Allowances:
• Auto Allowance: $9,600.
• Cell Phone/Internet Allowance: $1,800.
• Benefits: Stock options, 401(k), healthcare insurance, and paid vacation.
• Work Environment: Be part of a knowledgeable, high-achieving, experienced, and fun team in a diverse work environment with proven leaders. Experience constant learning and dynamic challenges.

Diversity & Inclusion

Calyxo is deeply committed to fostering an environment where diversity and inclusion are valued and prioritized. We believe diverse viewpoints strengthen our focus and fuel our growth. Calyxo is a proud equal opportunity employer.