Enterprise Customer Success Manager, Southeast

Enterprise Customer Success Manager, Southeast (Remote)

About EvenUp

EvenUp is a rapidly growing vertical SaaS company leveraging technology and AI to close the justice gap for personal injury lawyers and victims. Our products help law firms secure faster settlements, higher payouts, and better outcomes. Backed by top VCs, EvenUp is expanding its team with driven individuals passionate about making a lasting impact.

About the Role

EvenUp is seeking a strategic Enterprise Customer Success Manager to oversee a portfolio of 25-30 large law firm accounts in the Southeast. This remote role focuses on building deep, strategic partnerships to drive measurable customer outcomes. You will act as a trusted advisor, customer advocate, and identify expansion opportunities.

What You’ll Do

• Proactive Account Management: Conduct executive business reviews, deliver adoption analyses, and ensure customers leverage the full platform capabilities. Collaborate with internal teams to resolve challenges.
• Strategic Partnership Development: Partner with customers to define success metrics aligned with business objectives. Develop and execute tailored account plans for mutual success.
• Customer Advocacy and Success: Build strong relationships with senior stakeholders. Serve as the primary point of contact for customer-related matters.
• Renewal and Retention: Own the renewal process, proactively identify retention risks, and implement mitigation strategies.
• Revenue Growth: Identify and support strategic upsell and cross-sell opportunities. Partner with Sales on customized proposals.
• Insights and Feedback: Document customer feedback and success stories. Advocate for enterprise customer needs internally.
• Operational Excellence: Track customer interactions and account activities in the CSP/CRM. Provide account health metrics and trend analysis.
• Team Collaboration: Partner with Product, Sales, and Operations. Share enterprise insights with the Customer Success team.

What We’re Looking For

• Bachelor’s degree in a related field; MBA or JD is a strong plus.
• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role focused on enterprise customers.
• Experience in a fast-paced, high-growth startup environment.

Skills and Expertise

• Proven ability to manage enterprise accounts and deliver results.
• Ability to manage multiple internal stakeholders per account.
• Strong problem-solving, critical-thinking, and negotiation skills.
• Exceptional interpersonal, communication, and presentation abilities, especially with executive audiences.
• Familiarity with SaaS business models and recurring revenue.
• Experience with CSPs and CRM systems.
• Legal Tech or experience with large law firms is a significant plus.

Attributes

• Highly strategic, organized, and capable of managing competing priorities.
• Collaborative and team-oriented, with the ability to influence cross-functional teams.
• Motivated by achieving measurable customer outcomes.

Other Requirements

• Ability to travel within the U.S. up to 40-50%.

Benefits & Perks (for full-time employees)

• Choice of medical, dental, and vision insurance.
• Additional insurance coverage options.
• Flexible paid time off, sick leave, disability.
• 10 US observed holidays and Canadian statutory holidays.
• Home office stipend.
• 401(k) / RRSP.
• Paid parental leave.
• Local in-person meet-up program.
• Hubs in San Francisco and Toronto.